My husband and I stayed at this wonderful hotel for two nights in November. We were celebrating our 30th anniversary and Venice was one of our last destinations on a 3 week trip through Europe. We arrived at the hotel by water taxi early on the evening of November 9th (just as the lights throughout Venice were coming on). As our water taxi approached the front of the Londra Palace from the Grand Canal, we were thrilled to see that the location of the hotel was perfect! The hotel is iterally steps away from the Doges Palace and St. Mark's Square. As we entered the hotel lobby, we were impressed by the understated elegance and charm of the hotel and by the warm welcome we received from the hotel management. Although we had reserved a Junior Suite with a lagoon view, our room turned out to be so much more elegant than we expected. Our suite was located on the top floor with 3 large windows and a small balcony-- all overlooking the Grand Canal. The suite was large, comfortable and beautifully decorated, the views were absolutely stunning and we were delighted to find a chilled bottle of champagne with a welcome note sitting on the dining table. With such a romantic setting, my husband decided to make the most of the moment. He immediately went down to the front desk and asked the concierge if he could book a private gondola ride with a musician and a singer. Within minutes (with champagne and glasses in hand), we experienced the most romantic gondola ride. We were extremely grateful to the concierge for setting up such a wonderful musician and singer and would highly recommend this experience to others.
The next day, we received great recommendations from the concierge and hotel management about how to make the best use of our time since it was to be our only full day in Venice. We had a fabulous day touring the Doges Palace, shopping and exploring the city. We ended the evening by listening to an amazing violin concert in St. Mark's Square after a special dinner.
When we awoke on Sunday morning (the morning of our departure), we were amazed to find that heavy rains and high tides had caused major flooding. In fact, the plaza in front of our hotel as well as our hotel lobby was literally 2 feet under water. We soon learned that this was actually one of the worst floods Venice had experienced in over a hundred years. In spite of this obvious emergency, the hotel staff was extremely calm and appeared to be treating this major flood as just a minor inconvenience. Waiters and other staff members (all wearing hip-wader boots) were graciously and cheerfully delivering breakfast trays to the rooms since the restaurant on the ground floor was flooded. (Of course the elevators could not be used during the flood, so the staff was required to continuously climb up and down many flights of stairs while carrying these heavy breakfast trays.) The hotel also provided my husband and me with rubber boots to use while we walked to our water taxi. Several members of the hotel staff followed us to the boat while carefully carrying our luggage on top of their heads. Words are not adequate to describe how impressed we were with the professionalism and grace under pressure that we witnessed from the hotel staff that morning. However, if we were asked to rate this hotel on a scale of one to ten, we would have to rate it a---FIFTEEN!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 25, 2013
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thank you for you nice comments about the Hotel.
We are delighted to know that your stay has been enjoyable.
We are proud of our staff who worked so hard to reduce the inconveniences due to the exceptional Acqua Alta on November 11.
I will pass on to them you kind appreciation.
Thank you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.