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“Worst 3 stars ever” 2 of 5 stars
Review of BEST WESTERN Montecarlo

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BEST WESTERN Montecarlo
3.0 of 5 Hotel   |   Calle degli Specchieri 463 | San Marco, 30124 Venice, Italy (San Marco)   |  
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Ranked #94 of 382 hotels in Venice
Medina, Saudi Arabia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Worst 3 stars ever”
2 of 5 stars Reviewed March 19, 2014 via mobile

The  2 points for the location & breakfast only.
It has great location just few steps from S.Marco Piazza & its good attraction where you can take a taxi or even public transport. the breakfast is good with good service
About the room, there is difference between classic & old, the furniture  is very old & the bathroom also you feel like living in 30s. You can hear the people walking above you the bathroom smells very badly
Upon booking the descreption was king bed but we found two single beds attach to each other.. The view from the room is the worst ever
The worst 3 stars hotel I've ever stay in & the most expensive among them I'd never go back there.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefano M, Direttore at BEST WESTERN Montecarlo, responded to this review, March 22, 2014
Dear Friend,

on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

As you can notice in Tripadvisor too, all our clients are very happy to stay with us and find our hotel very good in deed and all our receptionist are always at clients disposal.

It is enough to apply to them if somenthing do not find your approval and they always try to find a solution.

Hoping to see you soon again in our hotel if I can provide any assistance, please don't hesitate to contact me directly at info@venicehotelmontecarlo.com

Stefano Magrini
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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london
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 16, 2014

Great location, friendly staff, comfy beds, good price.What more could one ask for.
Special mention for the breakfast, better than most 5 star hotels I have stayed in.The croissants are fabulous.
All the staff are friendly and multi lingual. The concierges are unflappable, charming and a special thank you for their most appropriate reccomendations for shopping, entertainment and eating. Best holiday we have had in Venice.

Room Tip: No traffic so I think all rooms are quiet. We were top floor, which was very peaceful.
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefano M, Responsabile reception at BEST WESTERN Montecarlo, responded to this review, March 17, 2014
Dear Sir,

Grazie Mille, thank you so much for your review. Knowing that everything was perfect and that our breakfast it is much better than in the 5 star hotels makes us happy.
Hoping to have you back soon our guests, we send you our best regards.

Massimo
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Bath, United Kingdom
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 11, 2014

Recently stayed at this hotel with a group of friends for a long weekend in Venice , great location, 2 minutes walk form San Marco square, rooms clean and well appointed, just what we required. The staff were very friendly and extremely helpful, breakfast had a wide choice of foods available, from fruit, cold meats to scrambled eggs and sausage. A great little find, will definitely stay here again when I'm back in Venice, which by the way is a fantastic city to visit

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefano M, Proprietario at BEST WESTERN Montecarlo, responded to this review, March 13, 2014
Dear Sir,

tks a lot for your words. Hoping to see you soon back in Venice, pls accept my best regards.

Stefano
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Wadhurst, United Kingdom
Top Contributor
87 reviews 87 reviews
11 hotel reviews
Reviews in 32 cities Reviews in 32 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed February 21, 2014

We stayed here two nights on a short winter break to Venice and didn't really know what to expect. We chose it because it was centrally located and appeared good VFM. As it turned out it was very friendly, the room was fine and once we turned the heating off it was the right temperature! It would have been nice if there had been a kettle in the room to make a cuppa. Breakfast was busy downstairs but the choice of food was good. The front desk was very helpful and friendly.

Room Tip: Our room was over the street and so noise travelled upwards especially if the window is open. Maybe...
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefano M, Direttore at BEST WESTERN Montecarlo, responded to this review, February 23, 2014
Dear Sirs,

nice to hear your stay with us was great.
Hoping to see you soon back in Venice, pls accept Sir our best regards.

Stefano Magrini.
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London, United Kingdom
Top Contributor
69 reviews 69 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed February 17, 2014

I chose this hotel purely because of the location (right behind San Marco) and the price, so I wasn't expecting much. However, I was pleasantly suprised to find it was a clean, beautifully decorated hotel with friendly staff and a plentiful buffet breakfast.

You can spend a fortune in Venice on some grand ex-palazzo hotel, but this really was a wonderful budget hotel - don't be put off that it's a chain!

(4/5 because of the dodgy water pressure in my shower and the cleaner's tendency to ramp up the heating in the rooms!)

Room Tip: My room was at the back of the hotel, and because the rooms can get quite hot and stuffy, I had the...
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  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefano M, Responsabile relazioni pubbliche at BEST WESTERN Montecarlo, responded to this review, February 18, 2014
DearSirs,

We thank you for your wonderful review about our hotel and the services offered. We are happy that our hotel exceeded your expectations. Hoping to see you soon in venice, we send you our best regards.

Massimo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southwell, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 9, 2014

My stay in this hotel was made very enjoyable by the excellent service from the hotel staff. They were so friendly and nothing was too much trouble. I could ask for a coffee at any time of day, and they would advise on how to find local attractions. I was always greeted with a smile at reception. The location is spot on as well, just a two minute walk to Piazza San Marco. The room was nicely decorated in a period style. The breakfast was nice, which a choice of hot and cold food, and good coffee, served in a very comfortable dining area. Overall a highly enjoyable experience and I would definitely return to this hotel and thoroughly recommend it.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefano M, Direttore at BEST WESTERN Montecarlo, responded to this review, February 11, 2014
Dear sir,
tks a lot for the nice review.
It gives us great pleasure to know that our hotel exceeded your expectations.
Best regards.

Stefano
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Istanbul, Turkey
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 5, 2014

This hotel is very close to San Marco (50 meters by walking), super location. Very good atmosphere, super friendly staff, good and clean rooms. I will definetly stay again and I will recommend to everyone.

Room Tip: Room 405 is super.
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefano M, Direttore at BEST WESTERN Montecarlo, responded to this review, February 11, 2014
Dear sir,
let's start thanking you for the nice review.
I will pass the message to all our staff.
Hoping to see you soon in Venice, accept our best regards.

Stefano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Montecarlo

Address: Calle degli Specchieri 463 | San Marco, 30124 Venice, Italy
Phone Number:
Location: Italy > Veneto > Province of Venice > City of Venice > Venice > San Marco
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#66 Family Hotel in Venice
#88 Romantic Hotel in Venice
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Montecarlo 3*
Reservation Options:
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Also Known As:
Best Western Montecarlo Hotel Venice
Best Western Hotel Montecarlo
Best Western Venice
Venice Best Western

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