The location of this hotel is fabulous. Centrally located and convenient for getting around. My husband and I took advantage of the free shuttle to Murano which was well organized and a pleasant day trip. But of all the hotels we stayed at in Italy, we found the service to be very impersonal. It sometimes seemed a bother to have the desk clerk retrieve our room key. The room keys and room numbers were clearly visible and compounded with impersonal service, it made security seem lax. This would be my primary suggestion for improvement.