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“max and marco are the best!” 5 of 5 stars
Review of BEST WESTERN Montecarlo

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BEST WESTERN Montecarlo
3.0 of 5 Hotel   |   Calle degli Specchieri 463 | San Marco, 30124 Venice, Italy (San Marco)   |  
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Offers for every need
Ranked #90 of 384 Hotels in Venice
Certificate of Excellence 2014
Honolulu, Hawaii
Top Contributor
157 reviews 157 reviews
37 hotel reviews
Reviews in 45 cities Reviews in 45 cities
53 helpful votes 53 helpful votes
“max and marco are the best!”
5 of 5 stars Reviewed June 12, 2013

i think max speaks at least 5 different languages fluently and he was a big help as i had questions for him every day. he helped arrange luggage and private water taxi when st. mark's square flooded and we decided we couldn't carry everything ourselves. i saw him many times welcoming people and inviting them to sit and regroup in the dining area or lobby with a cup of tea. he also arranged free taxi to murano glass factory. marco is the bellhop that was always there to help with luggage. he lugged our stuff up and down and behind the front desk and through the streets.

we'd just got off 17 hours in the air and more between 3 flights. maximo took pity on us and had our room ready at 10 in the morning. so happy to see a full modern bath and comfy beds! we did get lost as the street signs didn't make sense from the map i got off google. i also thought there was a sign above which was not there. we actually walked pass the hotel. we were on the second floor facing the street. we had no trouble sleeping - maybe we were too tired to hear noise, but turned on the tv crashed. we were so close to everything, better than last time when we stayed in murano and had to catch water shuttles all the time.

the room was charming and just like photos. bed could have been better but i think it's just that's just us old folks. breakfast was great with lots of variety. we needed a room for 3 people and this was recommended by expedia. other people on our cruise complained that their hotel staff didn't speak english well enough to be of any help. that won't happen here!

Room Tip: small elevator so if you can't take the stairs ask for a second floor room.
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefano M, Responsabile relazioni pubbliche at BEST WESTERN Montecarlo, responded to this review, June 15, 2013
Dear Sirs,

We are very happy that you enjoyed our services and has been a piacereper us to share your stay in Venice ..... thanks again for your review which helps us if possible to improve our services .... we expect you soon again in Venice

Thanks a lot and best regards
Massimo
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786 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Orlando, Florida
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 1, 2013

This hotel is conveniently located just outside San Marco Piazza. The staff was very helpful and friendly. Affie (sp?) was extremely patient and pleasant with our many questions on our first night.

Our room was very nice, good sized and the bed very comfortable. The eggs were the best we had in Italy. Loved the breakfast selection and coffee!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Stefano M, Direttore at BEST WESTERN Montecarlo, responded to this review, June 8, 2013
Dear Sir,

Thank you very much for your review, it is very important for us to know that you enjoyed your stay in our Hotel....

Waiting to meet you soon in Venice, bye bye and best regards

Steven
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Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed May 26, 2013

Up until this hotel, our experience in Italy has been amazing. This hotel has a cold feel because everyone is so not friendly. The rooms are awful and the bed is not comfy. The only upside are the hot breakfast croissants.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefano M, Direttore at BEST WESTERN Montecarlo, responded to this review, May 30, 2013
Dear Guest
We are deeply sorry for your disappointment. We alway try our best to satisfy every request from the customers. All good reviews about us available on this website prove it.
We do not understand why such complaints were not reported to our reception during your stay. This could have been given us the possibility to take care about any single issue immediately.
As a valued guest, we hope to have you here with us again in the near future for a more satisfying stay, so we can prove we are not that bad.

Stefano Magrini - General Manager
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Union, New Jersey
Top Contributor
153 reviews 153 reviews
17 hotel reviews
Reviews in 53 cities Reviews in 53 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed May 20, 2013

The Montecarlo Hotel in Venice is a winner. It's very convenient to Saint Mark's. The rooms are decent sized and clean. The desk staff is very friendly and informative. They serve a great breakfast buffet. What's not to like? I'd recommend the Montecarlo if you're visiting Venice

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefano M, Direttore at BEST WESTERN Montecarlo, responded to this review, May 22, 2013
Dear Sir,

just a few words to say thank you for your positive note about our house.

Hoping to see you soon again in the future, pls accept my best regards.

Stefano Magrini
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Lititz, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 14, 2013

hotel in bad need of renovation. Very Dated. Air conditioning hardly worked. Room hot. Elevator was out for 12 hours. Had to walk up 45 floors every time I went out. Good location. Staff very helpful. Couldn,t do enough. Unfortunately, its not their fault the owners of the hotel is in neglect.

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefano M, Direttore at BEST WESTERN Montecarlo, responded to this review, May 15, 2013
Dear John,

i'm so sorry that the elevetor went our of order alog your stay but I'm proud to say that we was able to solve the problem within 12 hours (we was obliged to import some part of it from Milan, 250 km far away form Venice and all this matter was solved between 08.00 pm and 08.00 am of the next day), Of course this can not be accepted as an excuse but sometimes could happen.

Anyway i hope to have you again as favorite guest in our hotel along your next visit in Venice.

Best regards

Stefano

ps. may be you do not remember but we have just 4 floors not 45. No skyscraper in Venice.
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Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 13, 2013

We stayed 3 nights in Best Western Montecarlo back in Oct, 2012 at standard double room on the 2nd floor by the stair. We enjoyed our stay very much. The Guest service was very helpful to us and he was very informative. Plus the hotel is located in the narrow street city center close to San Marco Piazza. We even got a free trip to Murano to visit the making of murano glasses. (One way). We gotta find a boat back ourselves but that wasn't a problem.
-good location
-helpful staff
-free ride to murano island
-good decent breakfast
-shopping and heritage site seeing

so far so good!
We would love to come back
cheers,
Diana

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefano M, Direttore at BEST WESTERN Montecarlo, responded to this review, May 15, 2013
Dear Sir,

it is nice to hear you spend a plaisant stay in our hotel.
Hoping to see you soon back in Venice, pls accept my best regards.

Stefano Magrini - Manager
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Exeter, United Kingdom
Top Contributor
50 reviews 50 reviews
8 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 10, 2013

This is a superb location if you want to visit Venice. It's only a couple of minutes from St Mark's Square. We had a spacious room with a good breakfast. The staff made us feel really welcome. If we were visiting Venice again we would certainly stay there.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefano M, Direttore at BEST WESTERN Montecarlo, responded to this review, May 16, 2013
Dear Friend
it was a pleasure to read your commentaries. I am very pleased to inform the rest of the staff about your words.
Best regards
Stefano Magrini - Manager
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Additional Information about BEST WESTERN Montecarlo

Address: Calle degli Specchieri 463 | San Marco, 30124 Venice, Italy
Phone Number:
Location: Italy > Veneto > Province of Venice > City of Venice > Venice > San Marco
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#42 Business Hotel in Venice
#80 Family Hotel in Venice
#84 Romantic Hotel in Venice
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Montecarlo 3*
Number of rooms: 48
Reservation Options:
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Also Known As:
Best Western Montecarlo Hotel Venice
Best Western Hotel Montecarlo
Best Western Venice
Venice Best Western

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