We booked here on Points and are so glad we did. As this is part of the Bestwestern Chain we used our points to stay here and were very pleasantly surprised. The location is terrific,even though Venice is a labyrinth after a day we got our bearings and were able to find it on the first or second try each time :). The surprise was the great attitude the staff showed us, they were helpful with every request, everytime. They gave us great recommendations for dinner, for tours, for transport etc... and when we checked out they were as friendly then as with the person before us paying full price. The room was clean, airy and overlooking the street. Everything worked as it should (the a/c was non functional when we checked in but a call to the desk had it restored in short order). Breakfasts were good.