We went for a long weekend in early November. We chose the Luna Baglioni because of it's location - right behind St Mark's Square and because we could get a water taxi right to the door.
Oh dear, the day we arrived it was high tide and Venice was flooded. The water taxi could only drop us off at the St Mark's Square waterbus stop because it couldn't fit under the small bridge in front of the hotel. Not a problem we thought - it's a short walk through St Mark's Square to come back round to the hotel. The water in St Mark's (and all the streets around) was a foot deep. There were stall holders selling waterproof overshoes (ten euros a pair). This is obviously a regular thing!
We bought the shoes and waded around to the hotel. At the hotel they were mopping up in the lobby. They apologised - not their fault - and we checked in. Our room wasn't ready - it was only 12pm - so we left our bags and waded out in search of lunch. There were limited restaurants open. They were mostly mopping out or closed due to electrical failures.
After lunch we got back at 2.15pm. Room still not available. We waited in the lobby for while and were eventually shown to our room. We were told to hand in our room key if we went out so that staff would know when to service our room - good idea we thought.
It was a superior double, huge bed, spacious room, beautifully furnished with "internal" views of storage sheds, AC units etc. The bathroom had a spa bath and bidet and double sinks.
Breakfast is served in the stunning ballroom with mirrors, painted ceilings etc. The staff are wonderful and the selection plentiful.
The "system" of knowing when we were out so they didn't disturb us when servicing our room didn't work. One day it was serviced after 3.30pm, when we had just got back from being out all day and wanted to relax. One day it was serviced while we were out for breakfast (key not handed in), but that was great. We once came back from dinner after 8.30pm and the room hadn't been turned down. We put up the do not disturb sign because we were getting ready for bed. One day turndown occurred at 5pm when we were in getting ready to go out. Not a big problem, but why mention the benefit of handing in the key if it's not going to be followed through.
When we left the tide was high again, but the water taxi managed to get under the bridge (just) to pick us up outside the hotel.
Overall we had a wonderful stay and would recommend the hotel for it's location (but be aware of tide times), the beautiful rooms / furnishings and the pleasant staff.
- Official Description (provided by the hotel):
- Housed in a mignificent, 12th century Venetian palazzo, reputed to have played host to the Templar Knights, this is the oldest hotel in Venice a stone's throw from St. Mark's Square and boasts a tradition of hospitality going back centuries. The hotel commands unrivalled views of the Lagoon and offers guests an intimate, welcoming atmosphere combined with impeccable service, classic cuisine and a private mooring berth to enter the hotel by gondola or motor boat. ... more less
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- Also Known As:
- Luna Hotel Venice
- Luna Hotel Baglioni