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“Mediocre Westin Property in Venice” 3 of 5 stars
Review of The Westin Hotel Europa & Regina, Venice

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The Westin Hotel Europa & Regina, Venice
5.0 of 5 Hotel   |   San Marco 2159, 30124 Venice, Italy (San Marco)   |  
Hotel amenities
Ranked #115 of 384 Hotels in Venice
Certificate of Excellence
GreenLeadersSilver level
Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
22 helpful votes 22 helpful votes
“Mediocre Westin Property in Venice”
3 of 5 stars Reviewed December 2, 2012

Property was OK at best but the location was convenient to the square. Staff wasn't rude but they were not overly friendly or accommodating. Unfortunately we had just stayed at the Westin in Florence and this property could not hold a candle to that property. At least the property in Florence had coffee in the morning and unlimited usage of the computers. There was free WiFi but only in the lobby but it was very slow and did not work very well.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,581 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Marsascala, Malta
Top Contributor
89 reviews 89 reviews
15 hotel reviews
Reviews in 31 cities Reviews in 31 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 2, 2012

Our experience at the Westin Europa Regina was a very memorable one which we will keep mentioning for years to come!

We had a beautiful room overlooking the Grand Canal! It was amazing being able to see sunrise from our small balcony, as well as admire Venice night's lights. The room is typically Venetian, very classic. The hotel is beautifully adorned with marble and majestic furniture.

We also loved very much the friendly staff, especially at Front Desk, as they were always smiley and very helpful! We had dinner at the hotel's restaurant on one of the evenings, and I have to admit the food was just so delicious. Breakfast was very abundant and of great quality too.

I have to highly recommend this hotel, as apart from being centrally located, it is a piece of home in the heart of Venice

Room Tip: It is a must to get a room with the view overlooking the Grand Canal, even though it would mean payi...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Top Contributor
115 reviews 115 reviews
44 hotel reviews
Reviews in 44 cities Reviews in 44 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed December 1, 2012

What a great place to stay. We used our Starwood points to stay here and were not disappointed. Old school hotel with the expected Westin upgrades. Loved our room and the service was excellent. Only issue was the concierge gave us the wrong pricing on a water taxi so make sure you have agreement with the water taxi driver on a price before you get in. Breakfast and coffee are very expensive but there are great local places a short walk from the hotel.

Stayed November 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Haven, Connecticut
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 27, 2012

Our first stay in Italy while on our honeymoon we were not pleased with our stay at this supposed to be 5 star hotel. We were pushed from getting off the boat to the front desk area without much greeting. We stood there for a bit till the concierge told us rudely that we were standing at the wrong counter to check in. Once checked in we we’re brought to our room by the girl at the front desk. Up one elevator down a hall then up another smaller elevator. The room was small for her saying that it was one of the nicest rooms in the whole hotel. They left a nice piece of cake for our celebration which was very nice. We stayed for four days three nights during which we had the following issues for a 5 star hotel:
The out door latch was held on by screw that was barely on. Bad repair.
Poor water pressure.
Ordered room service. Food was cold. Pizza could be passed as thick piece of foccacia with a red sauce, thick pieces of brie and speck on top. (gross would be nice)
Dirty dishes were left after supposedly cleaning the room throughout.
There were dirty walls, ceilings and looked like water damage around a light
Room had dust
Didn’t leave toilet paper one day and ran out
Furniture outside was damaged
There were spiders in the chandelier
Bottom of the bathroom door was rotted
Room was extremely hot and there was no working AC. After lack of sleep and sweating we eventually asked if you they could bring up a fan. Front desk was rude after complaining about the heat
Concierge lacked enthusiasm and gave one or two word answers. You had to pry information from them and usually felt like a burden
In conclusion: It was a hotel in a great location! You were a short walk from everything. The staff was rude and need to be trained on what 5 star service is and how a 5 star hotel should be cleaned and maintained. Starwood Hotels should be embarrassed of this hotel. I would not stay here again there were plenty other hotels that were in the same area.

Room Tip: Don't stay on the top floors its to hot
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
europaregina, Manager at The Westin Hotel Europa & Regina, Venice, responded to this review, November 29, 2012
Dear Guest,
Thank you for your review and sharing your experience with us. We were most concerned to read your review on your recent stay. In order for us to fully investigate your comments, we would be very grateful if you would please reach out to us directly to rectify our faults. Please rest assured we are taking this matter extremely seriously and we do hope to hear from you at your earliest convenience.
With best regards,
executive office
the westin europa & regina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 25, 2012

I stayed here for one night. The hotel is a very close walk to St. Mark's Square but it's somewhat hidden from larger streets so it was nice and quiet. The lobby is quite grand and the hotel room was very comfortable and spacious. The staff was mostly helpful.

My only complaint is that there isn't free WiFi (and access is expensive - €6/hour). The keyboard for the lobby computer was broken so that computer was useless, and I don't think the staff understood when I tried to explain that it wasn't working. I stayed in two other hotels in Italy that were much less expensive than the Westin and they offered this simple service for free. The Westin should do the same.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 25, 2012

We spent three (3) days at this hotel property during our recent 10-day Italian tour. The staff was friendly, accommodating, and professional. The concierge was knowledgeable and made excellent recommendations for dining and general walks exploring Venice. Had dinner one night at the restaurant and the grilled seafood platter for two was both opulent and delicious. This is an excellent property we would highly recommend

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
europaregina, Manager at The Westin Hotel Europa & Regina, Venice, responded to this review, November 28, 2012
Dear Guest,
Thank you very much for your great review and for recommending The Westin Europa & Regina. It is such a wonderful acknowledgement that you have enjoyed your recent stay, please come back soon.
With kindest regards
executive office
the westin europa & regina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DUBAI
Top Contributor
62 reviews 62 reviews
31 hotel reviews
Reviews in 26 cities Reviews in 26 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed November 24, 2012

Nice palazio very well located baroque style. Very nice breakfast, exellent bar.staff is charming and very professional.
Stayed there for 3 nights in a nice suite unfotunatly not viewing the cana, so i guess i will need to come back!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
europaregina, Manager at The Westin Hotel Europa & Regina, Venice, responded to this review, November 28, 2012
Dear Guest,
Thank you for taking the time to post your review regarding your recent stay at The Westin Europa & Regina. We are pleased that you have enjoyed your first experience and hopefully it won’t be the last one and undoubtedly we will do our best to fulfil your wish of a Gran Canal view!
We all look forward to welcoming you back soon.
With very best regards
executive office
the westin europa & regina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Hotel Europa & Regina, Venice

Address: San Marco 2159, 30124 Venice, Italy
Location: Italy > Veneto > Province of Venice > City of Venice > Venice > San Marco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Venice
#44 Business Hotel in Venice
#59 Luxury Hotel in Venice
#74 Family Hotel in Venice
#86 Romantic Hotel in Venice
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Westin Hotel Europa & Regina, Venice 5*
Number of rooms: 185
Official Description (provided by the hotel):
Superbly positioned on the Grand Canal with sweeping views of the city's most iconic landmarks, The Westin Europa and Regina places guests right in the heart of the city's artistic and theatre districts, in a discreet setting just off the fashionable Calle XXII Marzo and steps from Piazza San Marco. Our unmatched selection of rooftop terrace suites, Grand Canal rooms, restyled accommodations, and Grand Canal-side venues with nutrition-rich proposals are settings of relaxed indulgence where guests can be at their best. ... more   less 
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Also Known As:
The Westin Hotel Europa And Regina, Venice
Westin Venice
Westin Hotel Europa Regina Venice
Venice Westin

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