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“Expensive and disappointing” 3 of 5 stars
Review of Hotel Monaco & Grand Canal

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Hotel Monaco & Grand Canal
4.0 of 5 Hotel   |   San Marco 1332, 30124 Venice, Italy   |  
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Ranked #86 of 384 Hotels in Venice
Certificate of Excellence 2014
London
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
“Expensive and disappointing”
3 of 5 stars Reviewed October 24, 2013

The hotel is very well located with a great little terrace overlooking the Grand Canal. The interiors are contemporary with stunning glass atriums and elegant decor. But the overall experience is disappointing, given the very high room rate. Reception staff are professional, but unsmiling and they sort of look like they don't enjoy their job much. One yearns for a friendly smile. The room was large, but for 650 euros had no view and the bathroom was dated and lacked a separate shower.

My impression was that the hotel really aims for the conference trade, and is probably excellent at that, but not really for a romantic weekend.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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793 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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English first
Kolkata (Calcutta), India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 16, 2013

This hotel is all about its location, Situated at the Grand Canal very close to St Mark's Square (It is also very close to assembly points of most group tours) . The view from the hotel is beautiful and the taxi stand is right outside. The rooms however are not very large, with old decoration (not very impressive) but the bathrooms are huge! The internet works very well and is free of charge and the staff is fairly helpful. All in all I would go back to this hotel just for the Location. That is unbeatable!

Stayed October 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, United Kingdom
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 7, 2013

Got upgraded to this hotel as the one I booked had flooded bedrooms! Got a junior suite which was lovely and spacious. Very courteous staff, reception, room service. Fabulous location. Can't say if value for money as I booked part of cruise deal, but cannot fault the hotel

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 29, 2013

This hotel is located in the heart of Venice next to St Mark's square and on the Grand Canal.
The views from the hotel across the Grand Canal are stunning.
THe hotel itself is a haven of calm and tranquility, you can be standing outside in the noise and bustle of Venice, then step into the hotel and the peace is amazing.
The services and assistance provided by the staff is fantastic.

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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 28, 2013

Beautiful Hotel, the room is beautiful with olden decoration, really clean and great big bathroom.
The hotel is in great position, and the terrace with breath taking view, good food and drink, the staff really friendly and helpful.
Many Restaurant and shop around, really close to St marco square, Basilica and dodge palace.
Gondola in front of the hotel and easy to get water taxi from hotel.
I recommend for everyone, great place to stay

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Westbury, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 27, 2013

The clue is in the hotel name, it sits at the mouth of the Grand Canal, and has a wonderful terrace right on the waterfront. We arrived by water taxi, and registration etc was dealt with promptly and efficiently. Our room, a junior suite was in the annexe, the Palazzo Selvadego at the back of the hotel. Our room was large, and comfortable, but a little austere, I expected a more over the top decor.. Wardrobe space was rather limited, there were no other drawers apart from 4 small ones in the wardrobe. Lovely bathroom, and very comfy beds, but it wasn't really a room one wanted to linger in.

The hotel is only 2 minutes walk from St Marks Square, and gondola and vaporetti stations are next door to the hotel. Breakfast on the terrace is a must, and dinner too if you can afford it - all 5 courses will cost you 100-130 euros each without wine. The food is good though, and you are paying for that location, looking across to the Salute.

Bedding and towels were changed constantly and the public areas are very elegantly, if slightly oddly decorated, though there are sume sumptuous upper rooms used for functions.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading
Top Contributor
55 reviews 55 reviews
39 hotel reviews
Reviews in 38 cities Reviews in 38 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed September 22, 2013

We stayed for three days before joining a Princess cruise. It was a good decision as it was our first trip to Venice and the cruise itinerary doesn't allow an in-depth visit of the city sites.

The location of the hotel on the Grand Canal is ideal with great views. A stop for the many municipal ferries is just outside the hotel and you can therefore explore the whole city with ease. We particularly found the walk through the Jewish sector very interesting and atmospheric. A host of gondolas are also available just outside the hotel with their helpful gondoliers. A trip on a gondola is quite expensive if just for two people, but there is plenty of space for more, so a journey with friends or acquaintances is cost-effective and still enjoyable.

The hotel was excellent with good menus, food and service. The hotel is right in the centre of this historic city, just a few steps from St Mark Square, therefore many customers are non-residents of the hotel. However, we were never "crowded out" and we were always given a good table for dinner on the terrace overlooking the Grand Canal. One night we made arrangements with friends for a table, with the gracious help of the Head Waiter. Nothing was too much trouble for the staff.

Our room was large, clean and well furnished. Rooms at the front of the hotel are at a great premium and our room overlooked an inner "courtyard". It had a pleasant, relaxing atmosphere.

We experienced just one slight problem on departure from the hotel as we paid partly in cash and the rest by card to clear our account. This caused a problem with the hotel accounts, not clearing the balance on the account, triggering a message to our ship. This was soon dealt with and many apologies were forthcoming from the hotel; but ensure you always ask for a receipt for any cash payments! It was a clear error and nothing else.

All in all, a very good experience and we will return.

Room Tip: Rooms at the front have a great view but are at a great premium. Otherwise, ask for a quiet room at...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GabrieleMarchiori, Direttore generale at Hotel Monaco & Grand Canal, responded to this review, September 27, 2013
dear Guest, I thank you very much for staying at the Monaco and for the comments. Guest satisfaction is my major aim during my daily rules.

I really do hope to have the opportunity to see you again.

Gabriele Marchiori, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Monaco & Grand Canal

Address: San Marco 1332, 30124 Venice, Italy
Phone Number:
Location: Italy > Veneto > Province of Venice > City of Venice > Venice
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in Venice
#52 Luxury Hotel in Venice
#71 Romantic Hotel in Venice
#126 Family Hotel in Venice
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Monaco & Grand Canal 4*
Number of rooms: 99
Official Description (provided by the hotel):
The Hotel Monaco & Grand Canal are just a few steps from the famous St. Marks Square, ideal for guests who want to immerse themselves, inside the Venetian lifestyle. The 99 guest rooms including 7 suites overlooking the Grand Canal, are all elegantly decorated. Baroque and minimalism meet up in a perfect harmony. In the Grand Canal Terrace Restaurant which overlooks the Grand Canal, the guest can admire a majestic views and enjoy freshness of seafood and vegetable that are so essential to local specialities. In this top class ambience you really feel almost at home. The events section of the Hotel is realised in the recent adjoined Palazzo Dandolo, which became famous as the world’s first casino. Today there offer a very special space for organisations of events like Wedding, Gala Dinner, Conferences and meetings from 10 to 600 guests ... more   less 
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Also Known As:
Hotel Monaco And Grand Canal
Hotel Monaco Grand Canal
Monaco Grand Canal Hotel
Monaco Hotel Venice

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