We were a group of 4 adults who had originally booked to stay at the Bauer Palladio, however a week before our due date the hotel was closed and we were moved to Bauer Hotel.
After my direct contact we did receive an apology and promised a room upgrade & as it was 3/4 of our birthdays the hotel also promised some kind of acknowledgment, but we received nothing! I think after a hotel changing your plans at such short notice they really should provide gestures of goodwill.
Although the hotel is in a perfect location and is visually stunning, I did feel a little uncomfortable with the service they gave. The staff are not warm and welcoming at all!
So if you barely use a hotel whilst visiting Venice I would recommend here due to location and comfort but if you require a personal touch and would like to feel welcome they maybe not this one.
- Official Description (provided by the hotel):
- The deluxe five-star "Bauer Hotel" offers its guests warm hospitality, impeccable service and a genteel atmosphere that have long made this grand hotel a Venice favourite of artists and royalty for generations. Located in the heart of Venice, the Hotel Bauer's main entrance is on Campo San Moise, just a five-minute walk from St Mark's Square and the most elegant shops in Venice. The hotel also benefits from a own water dock in Rio di San Moise, a small canal off Venice's Grand Canal,frequented by gondoliers throughout the summer. Encompassing the true atmosphere of Venice, "Bauer Hotel" offers 97 luxurious and spacious guest rooms and 22 suites, all retaining a nostalgic charm, with beautiful early 40-50th-century furnishings, perfectly blended with modern facilities and up-to-date technological innovation, accompanied by enticing views of Venice. ... more less
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- Also Known As:
- Bauer Hotel Venice