We arrived by private water taxi directly to the entrance of the hotel and check-in was quick and efficient. Our stay was for 3 nights and everyone was very accommodating especially as we had a very late flight. The hotel is within minutes of St Mark's Square one way and the Rialto Bridge the other. Don't worry about getting lost - it's part of the experience and everyone does - if they say they don't then they're telling fibs!!!!!
Breakfast was superb and Sylvia greeted us every morning - she couldn't do enough for us - whatever we wanted, she would try and help. The reception staff always greeted us with a welcome and were always willing to answer our questions. The hotel does not have a restaurant but they recommend one a few hundred yards away called Ae Sconti and we were not disappointed.