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“BEWARE DELIBERATE OVERCHARGING ON BILL” 1 of 5 stars
Review of Ristorante alla Conchiglia

Ristorante alla Conchiglia
Fondamenta S. Lorenzo no 4990 - 91, 30122 Venice, Italy
+39.041.52.89095
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Ranked #573 of 1,205 restaurants in Venice
Price range: $44 - $89
Cuisines: Italian, Mediterranean, Pasta, Chowder
More restaurant details
Restaurant details
Good for: Romance, Doing business, Local cuisine, Special occasions, Entertaining clients
Dining options: Dinner, Reservations, Late Night
NYCARCH01
Senior Reviewer
8 reviews 8 reviews
6 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“BEWARE DELIBERATE OVERCHARGING ON BILL”
1 of 5 stars Reviewed September 24, 2012

I was attracted to the restaurant which offered canal-side tables with the occasional gondola drifting by. To be fair, the food was decent, reasonably priced and the service was attentive. However, all of that was quickly spoiled when I got my bill. For a start, although I was dining alone, the bill listed the 'coperto' ('cover charge') for two. When I pointed this out, the waiter, without flinching, promptly adjusted the bill (suggesting he was half-expecting it to be noticed). On examining the revised bill, I noticed that the 'servizio' (service charge) was calculated at 17% even though the menu listed it as 12%. I pointed out this second error tro the waiter who again, faked embarrassment, and corrected the bill for the second time. As I finished my glass of wine, two couples at the next table were reviewing their bill. I related my experience and ... surprise, surprise .... they too were charged the 'servizio' at 17%. Clearly this is a management policy, and they hope their guests will not do the math. I hope someone in authority Venice will investigate and penalize the restaurant for their rip-off policies. But I would not recomment patronizing a restaurant that deliberately seeks to cheat their customers.

  • Visited September 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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137 reviews from our community

60% Recommend
    46
    36
    23
    17
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Winter Haven, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Good Meal, Excellent Location”
3 of 5 stars Reviewed September 11, 2012

Ordered from the tourist menu, which included first play, second plate and dessert. We all thought the food was good and sitting right on the water as we dined was wonderful. Food prices were consistent with other restaurants, but prices for beer was a bit high. Service was typically "Italian"....wait staff doesn't hover over you, but are there when you signal them. Overall, we enjoyed our dining experience!

  • Visited August 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maple Ridge, BC, Canada
Senior Contributor
27 reviews 27 reviews
13 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
30 helpful votes 30 helpful votes
“As expected”
3 of 5 stars Reviewed August 31, 2012

Food was good but found the staff to be non-attentive. The location was nice beside the canal which is why we picked it but there are so many choices that I would not go back.

Visited August 2012
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Contributor
13 reviews 13 reviews
8 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Good food but overpriced”
3 of 5 stars Reviewed August 28, 2012 via mobile

We had lunch at this restaurant & it was very pleasant to watch the world go by on the canal. I had the gnocchi in crab sauce which was very good & my husband had an average pasta marinara. The service was OK but the whole experience was overpriced.

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Contributor
14 reviews 14 reviews
7 restaurant reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“It's ok for the view”
3 of 5 stars Reviewed August 18, 2012 via mobile

Food ok. Price as expected in Venice. Bill added a service charge, but the waiter kept hinting that service was not included?!

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