We truly enjoyed Christmas Eve dinner at the Osteria and couldn't be more pleased. Everything was well-prepared, delicious and gourmet. The wine was excellent.
We did not find the service to be lacking. Instead, the waitress was very helpful with her recommendations and with suggestions for our two children. They entertained the kids with animal sounds and the chef was very personable with them when he came out to check on the diners. We booked by email and had no problems. None of this, of course, should impact on the quality of the food, but I felt I needed to state that the service was very good during our visit.
As we finished dinner and dessert and began to ready to leave, the servers did become a bit overwhelmed as several large parties appeared at about the same time. The restaurant space is very small, so there was a bit of a dance to get tables ready and people seated. But I did not witness any surly or rude behaviour.
Again, the food was perfect, and we thouroughly enjoyed our very memorable Christmas Eve dinner in Venice.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.