If you are like me, you do a lot of research about where to stay. I can say without hesitation that you don't need to look any further. I have stayed in many, many hotels around the world and I can say that the staff at both this hotel, and the Antiche Figure, outshine the others. At no time did I ever feel it was a result of them doing their job...it was more that they were genuine and passionate and 'got it' in terms of what the benefit of great customer service is. They should have a side business of consulting to the large luxury hotel chains! The other nice benefit is that they have modern and very clean rooms. I wouldn't hesitate to recommend these two hotels to any of my friends or family. Yes, the price is high but that is Venice and not specific to this hotel. And yes, it would be nice if it was closer to the 'main' attractions but half the fun of Venice is walking around and exploring. The only suggestion I would have for them is to try and get more english speaking tv channels to reflect the global travellors they have. This hotel is one of the few where I can honestly say that the official star rating for them is too small...5 star staff turn these into 5 star hotels.