Our room was not ready yet, since we arrived real early. Our lugage was kept safe while we were visiting Venice. We even got an upgrade to the first floor, a large room with canal view.
As a single mom with two young children, the staff was very helpfull and friendly. But all Italiaans love children don 't they :-)
The receptionist advised us the vaporetto, there is a stop right at the hotel, so you don't have to carry your bags over all those bridges.
The beds were very comfortable and the decoration was superb! Try to find the television, ... It was the mirror.