I and my wife stayed here for 4 nights during our honeymoon (Nov 2012). AWESOME - is one word to describe everything: be it location (right next to grand canal and St. Lucia station), cleanliness, quality of room, hospitality of staff (especially Gianni). We had booked a prestige double room and informed staff in advance about our purpose of visit so that there are no glitches. The staff is very helpful, and rooms/bathrooms are top-quality. Can find no fault. The best hotel room we had stayed in during our honeymoon (including 5-stars in Rome & Switzerland). Must, must, must stay for couples.

Stayed here for 4 nights in early December - the reviews on this site are correct. Staff were friendly, helpful and go out of their way to make your stay special!! Couldn't fault the hotel and would strongly recommend it to anyone!

This hotel provided a wondeful experience for my wife and I when we stayed for 2 nights recently. The location is great - central and a short walk from the main railway station (where there is also a water-bus stop. Upon arrival on a cold evening, we were warmly greeted and immediately felt welcomed. We were shown to our room which was small but beautifully formed - a bit like the entire hotel really. The decoration is very traditional, but with all modern conveniences. Service at the hotel is impeccable - it just cannot be faulted. The staff are extremely friendly and polite/ Upon hearing that my wife was celebrating her birthday a bottle of prosecco immediately appeared - a nice touch. The breakfast buffet was excellent. Highly recommended.

This a is very special property that when you arrive can make you feel slightly over awed. This feeling soon disappears when the exceptionally well trained and friendly staff start communicating with you. We had a super three days stay here where the food and service was exceptional.