We read about this place in "Eat Venice", a foodies' guide to Venice, and set out to find it after dinner. (It's east of the train station, across the bridge in front of the station; follow the per Rialto signs and you will stumble on it, just past one of the small piazzas.) It's amusing to read the reviews with such mixed experiences, as this place is the rare one that still makes its own gelato. My partner had half hazelnut cocoa and half banana. The banana was clearly better; the hazelnut was icy with less flavor. I had half pistachio and half tiramisu; both were good, creamy with no icy texture. So go for the creamy choices, and if in doubt, ask to sample.
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