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“excenllent hotel” 5 of 5 stars
Review of Ca' Pagan

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Ca' Pagan
San Marco 3268 | Calle de le Carrozze, 30124 Venice, Italy (San Marco)   |  
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Hotel amenities
Ranked #58 of 384 Hotels in Venice
Certificate of Excellence
bucharest
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“excenllent hotel”
5 of 5 stars Reviewed November 14, 2012

We stayed 6 days in this hotel and we had no problem, the staff were kind enough, the breakfast was good, the rooms were very clean and beautiful. We find very easy way to hotel , it's located in a quiet part of Venice. I definitily recomend it, we had a wonderful stay !!

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Raluka9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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474 reviews from our community

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Pittsburgh, Pennsylvania
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed November 7, 2012

This is a quaint little boutique hotel. It's an easy walk from the hotel location to St. Mark's and the Rialto Bridge. Unfortunately, the consierge service has a bit to be desired. We had our luggage delivered to the hotel prior to our arrival. The lady at the hotel told us that had she been at the front desk she would have refused our luggage because she wasn't expecting it. Really??? If a large suit case arrived at your hotel, wouldn't you check registration records to see if you had guests arriving under that name? In addition, there are posters advertising local concerts with the convenience of having tickets printed by your consierge. The same desk person did not offer to print our tickets but told us to walk to the concert hall and buy the tickets ourselves. The hotel also offers a continental breakfast. What they don't tell you is that seating is limited and you might not be able to find a table for breakfast. There is no turn down service in the evenings, which I don't find to be a big issue, but a bottle of water after a long day of walking would surely been nice. We did take water from our room's refrigerator. Upon leaving, we were told that we could only pay cash for the waters and could not add it to our credit card bill. That would be fine except that the front desk has no change available for cash transactions. Therefore, we were forced to overpay.

This hotel has a lot of potential but need to learn a few lessons on customer courtesy. If you are merely looking for a place to sleep this hotel will do fine. If you are looking for anything more I would recommend finding another location.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank satree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed November 4, 2012

On arriving at Ca'Pagan, a beautiful little hotel in a fabulous location, we were let down by poor service from the lady at reception.

After being made to wait whilst she dealt with other guests, which initially was fine, we were then interrupted every time someone came to make a enquiry. The only reason is due to our younger age, we were perhaps overlooked.

Internet didn't work throughout our stay and when we asked about it from the same lady, we were met with apathy and annoyance, as if we were an inconvenience. An iron for our room was also seen as too much!

The hotel itself is beautiful and the breakfast and restaurant staff lovely. Unfortunately that particular member of staff ruined our stay, making us feel uncomfortable being to be there.

  • Stayed July 2012
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank CiaraHaidar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed November 2, 2012

Myself and my husband travelled to Venice last week (end of October 2012) and stayed in teh Ca Pagan hotel. The hotel was only a few minutes walk from two different water taxi stops and was only a short walk from St Mark's Square. The staff were lovely and friendly, and the hotel decor was beautiful and quaint, all marble and mirrors in the foyer but it was compact so it wasn't OTT or anything...it was just really lovely. We had a lovely room on the first floor, very spacious with beautiful furnishings and two big windows, and the bathroom was also gorgeous and spacious. The breakfast was also nice but standard continental (no hot extras or anything). I was really sorry we hadn't planned our trip to stay 2 nights in Venice as the city is beautiful and interesting and I would have loved another day to go exploring and visit more craft shops and not just visit the main sites, and also the hotel was lovely, well situated and not expensive (probably due to season) so another night there would have been great too!!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 2012Smithy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birr, Ireland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 30, 2012

Love Venice. A wanderers paradise. CA' Pagan is a boutique guest house which is the perfect place to base ourselves. The receptionists were really helpful and accommodating and made us feel extra special as this visit was a treat for our anniversary. The rooms are like the city...stylish and unique. We look forward to returning!

Stayed October 2012, traveled as a couple
Helpful?
Thank TipperaryAbu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed October 30, 2012

Travelled to Venice on the train after a work meeting in Trieste, and my boyfriend met me there for the weekend. We stayed for two nights,

We decided to stay at Ca'Pagan because of 2 things.
1. we really wanted to stay on Venice since we were not staying long and thus wanted to maximize the time,
2. This was pretty much the only hotel with good reviews that fell into our budget, on the days we were looking at.

Overall despite the pouring rain, wind and cold over the weekend, we had an amazing time in Venice, only it was not long enough! we would love to come back again, and when we do would have no hesitation in staying here again.

The room was not in the main hotel, which I thought was a bit strange, but when we got there ( a few doors down the road) the room looked exactly like the pictures, and was quite nice, a decent size, clean and nice furnishings.

as it turned out, in addition to being a good decent room, there were some other pluses for this hotel.

The hotel was really well located, right near the Vaporetto stop "San Sammuel" on the grand canal, we had a 48 hour Vaporetto ticket, so everything was really very convenient, and very easy to get to. really excellent location!!

The staff at this hotel were also outstanding, extremely friendly and helpful, and this made the stay really pleasant.

we thought the price was good, although much more expensive than if it was not in venice, we thought it was good value for what we got when we compared to the other options on Venice.

we were offered a complimentary trip to Murano from the hotel, which we didn't use, since we ran out of time, as well as some tickets to a nearby exhibition.

Also had no problems with the hotel wifi - worked well

points for improvement:
the breakfast was edible but terrible, particularly I would make a suggestion that this hotel improve the bread on offer! this would made a big difference (and a second choice of cheese would be nice)

Also would have liked an English TV channel

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ms_Vasco_Pyjama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dumbarton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 15, 2012

We stayed at this hotel 8 to 12 October 2012 due to Expedia changing our hotel at the last minute. We were wary of some of the reviews with regards to there being a separate building but this was not a problem. We were put into a room in this section but it was really lovely. Not overly spacious but more than adequate. Extremely clean as was the bathroom which had an excellent big shower. The fact we had to go to the main building for breakfast was not too much of an inconvenience and would definately not stop us from going back to this hotel if we were to go back to Venice. The breakfast was always very nice and with a nice selection. All the staff were extremely helpful and very friendly. It is literally seconds away from San Samuele water stop. We would not hesitate to recommend this hotel.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Isabel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ca' Pagan

Address: San Marco 3268 | Calle de le Carrozze, 30124 Venice, Italy
Phone Number:
Location: Italy > Veneto > Province of Venice > City of Venice > Venice > San Marco
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#49 Romantic Hotel in Venice
#88 Family Hotel in Venice
Price Range (Based on Average Rates):
Number of rooms: 6
Official Description (provided by the hotel):
In the heart of the most elegant part of Venice, the comfortable rooms of Ca' Pagan offer you warm hospitality in an elegant Venetian style environment, just a stone's thrown from the prestigious Palazzo Grassi and Saint Mark's Square. The atmosphere of a small hotel that permeates Ca' Pagan is accompanied by al the most modern amenities, a loving attention to details and the delicate charm of a small internal courtyard. ... more   less 
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Also Known As:
Ca` Pagan Hotel Venice

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