When we arrived the hotel looked beautiful so we were relieved. However, the staff was not very nice and then told us we would be staying in another building. The building is about a block away and has a very ugly front (if that is even possible in venice, they made it)! The person who walked is to our room never even smiled at us and then waited for a tip. The room was not at all what it looked like online. The bathroom was old and dirty, there was plaster in the walls, stains on the bench and very dated. I wouldn't have booked it if it looked like that. Also, I think they purposely put all the Americans in the other building because we saw the European tourists go upstairs in the main hotel and several Americans in our building. Lastly, the next day we asked for a map from our hotel (main building). He must have not remembered checking us in because he slammed the map on the counter. Take our advice, don't stay here!
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