This hotel is very confusing -- the rooms could be in other buildings and there are endless corridors & stairs with little signage (we got lost more than once!) to reach our rooms in level 5 -- at the attic. We booked 2 rooms and asked for "a room with a view", but little did we know that we had to play hide and seek just to get a room with a view... which isn't really a great view, just the top silhouette of Basilica San Marco from the little window on our attic rooms.
Imagine a family of four with 5 big & heavy suitcases and 4 cabin luggages... and we had
Thank goodness for Carlo, the bell boy, who helped us with the luggages! What would we do without Carlo? Poor him though for having to lift all our heavy luggages up the stairs to our rooms.
Because our rooms were so far away from the reception (we had to take 2 lifts, climbed some stairs, and walked through endless corridors to reach our rooms somewhere in the next building or so), we needed 2 keys each room for each person, but the reception could only give 1 key each room, resulting to difficulties in entering the room for those who didn't have the key.
AC was too hot in one room, and too cold in another room.
The wifi wasn't working well most of the time, and couldn't reach our rooms since we were too far away.
Breakfast is mediocre in a very cramped room.
The only nice thing is the location, but there are plenty of other hotels in the same location with the same price (for instance: Best Western Montecarlo or Comfort Hotel Diana -- both right in front of Antico Panada). Now that I know and have plenty of other choices, I wouldn't stay here again.
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