First Dimora Veneziana (DV) double billed our credit card and VISA had to intervene to reverse the second charge. This should have been our wake up call, but we went ahead with the reservation. It only got worse. A week before leaving the US, we became concerned that DV might not honor our reservation for the particular apartment, Palazzetto Grimani, and might try and switch us to an inferior one upon arrival. When we e-mailed DV seeking confirmation that this would not happen, they ignored the e-mails. When we arrived in Venice, a woman who purported to be the boss of DV claimed that Palazzetto Grimani was unavailable after all. Instead she gave us a dumpy place in a different area of Venice, saying: "Take it or leave it.." With two small kids, at night, in a foreign city, we had to take it, or risk sleeping on the street. And yes, there were also many unreturned phone calls when we discovered our apartment had no hot water. We had to fix that problem ourselves. No wash cloths, no paper towels, dirty floors and tables, stains on the couch, a shower that produced no water. I could write a book on the subject. In sum, this seems like a classic "bait and switch" fraud scheme with some double-billing fraud and rudeness thrown in for good measure. This place should be put out of business, if not prosecuted.