We loved the location!! Some reviews complain it is 'out of the way' but it's 3 Vaporetto stops or a 20 minute amble to the Doges Palace!! Hardly remote. The area is quiet and spacious, lots of green, only a few hundred yards from the nearest Vap-Stop, - only downside is if you want to just pop out for a drink or snack there's not a lot there, - though we did find a pleasant cafe a few blocks away. Also the hotel doesn't really have a lounge as such, just a small bar area squeezed in the corner of the restaurant, or a few seats in the hotel lobby, so its not a place to spend an evening. But hey - when in Venice, who sits in the hotel??
We loved our room... full of character, reasonably sized, nice bathroom with everything we needed. We were on the top floor and had a view out over the gardens to the canal and the lagoon beyond - lovely. All very charming.
Now the bad news - when we went down for breakfast, the queue trailed back into reception. When I asked at the desk if this was usual, or had we just picked a bad moment, I was told that there was nearly always a queue, as the hotel sleeps 150 and sits less than 60. Sounds like very poor planning to me!!
The staff were happy for us to leave our luggage when we checked out, but another peculiar thing - when we came to collect it before leaving Venice, we wanted to use the hotel bathroom before setting off. Apparently there is only ONE public toilet - I mean one cubicle for both genders to share!!! - hidden away on the first floor. So - obviously - there was a queue!!!
Shame that I will remember this otherwise excellent hotel for its queues rather than its charm.
Top floor will give you a lagoon view.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Guest from Devon
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First of all I would like to thank you for taking the time to share on TripAdvisor website your experience at our hotel. We are sure that any comments, either positive or negative, from our clients are important to improve the quality of our hotel.
After all, I was pleased to read positive comments about the location and room cleaning and design. This is the result of our strong efforts made to keep the quality always high.
Regarding your comment about the crowding of the breakfast room, I can assure you that, as the other reviews you can read on TripAdvisor, it is very unusual that we have a long queue to go in the breakfast room. You found them because the day you went down, in Venice we have an extraordinary day of "high water" and all of our guests decided not to go out, having a brunch in our hotel.
Dear guest from UK, we are honoured that you chose our hotel, and we will continue to do our best to be worthy of your selection. We look forward to a future opportunity to better serve your lodging needs.
Francesco La Pietra
Qualità e Controllo di Gestione
BEST WESTERN PREMIER Hotel Sant'Elena - Venice
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.