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“How not to make a drama out of a crisis” 5 of 5 stars
Review of Ruzzini Palace Hotel

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Ruzzini Palace Hotel
4.0 of 5 Hotel   |   Castello 5866, 30122 Venice, Italy   |  
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Hotel amenities
Ranked #25 of 381 Hotels in Venice
Crawley, England, United Kingdom
2 reviews
“How not to make a drama out of a crisis”
5 of 5 stars Reviewed yesterday NEW

I thought that I had booked three nights and not two. When I realised my mistake, the hotel reception staff were brilliant and pulled out all the stops to get us to the airport in time for our flight.

Room Tip: If you get the chance, pick rooms overlooking the square. It's a lovely outlook in the morning...
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  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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872 reviews from our community

Traveler rating
    666
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134
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
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English first
Guernsey, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This hotel was recommended to us by friends and lived up to our expectations. I really cannot fault anything the hotel is very well located with great rooms and the staff couldn't have been more welcoming and helpful. I know it's expensive but treat yourself to a water taxi from the airport which takes you right to the hotel. They can also arrange a one hour water taxi tour of the Grand Canal which we took at sunset, again expensive at 140 Euros, with a bottle of Prosecco, but is a great trip and worth it. Highly recommended and we will definitely return.

  • Stayed October 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
egypt
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I booked my daughter into the ruzzini palace for her 40th birthday she has just returned after her 2 night stay all she could say was it was gorgeous the hotel food staff and room no complaints whatsoever so thank you ruzzini palace for making my daughter feel very special x

Room Tip: I think all the rooms will be nice
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  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRuzzini, Direttore at Ruzzini Palace Hotel, responded to this review, yesterday
Dear Mr. EgyptGree,
We gladly hear that your daughter 40th birthday has been so gorgeous while with us in Venice…We hope to have once more the pleasure of seeing you/her on another occasion…Thanks!
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Ambler, Pennsylvania
Top Contributor
101 reviews 101 reviews
24 hotel reviews
Reviews in 50 cities Reviews in 50 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 1 week ago

We checked in after traveling all night. They gave us coffee while we waited shortly for our room to be ready. The room was tremendous. Nicely decorated and spacious. Everything you could want in a room is here. Modern bathrooms and bedding and linens were high quality.

The breakfast that was included had a little something for everyone. The front desk was helpful. If I go back to Venice, I would stay here again.

Centrally located between the Rialto Bridge and St. Marks.

  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRuzzini, Direttore at Ruzzini Palace Hotel, responded to this review, yesterday
Dear Mr. Ronigold,
Many thanks for your kind words for our Hotel & Staff, we are very glad you enjoyed our welcome after your journey…and happy that you consider to join us back for another special stay. Thanks again!
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London, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

After a lovely 4 days in the city, the time came to arrange the taxi back to the airport.
We arrived in a private taxi and booked the same method back at the front desk. 120 Euros later it was going to be a great, but expensive, way to finish the holiday…or so we thought!
Unfortunately, the front desk took it upon themselves to arrange our taxi to take us to the station car park, to be greeted by our van driver (very nice lady) and then for us to drag our bags through the crowds to the van. We then had a van journey passing the rather scenic view of the railway line and numerous petrol stations!
When I called, they stated that thats what I had booked! FYI: why would anyone rather do this journey than the romantic water taxi to the airport, unless you are elderly or have far too many bags to carry at the other end?
They asked how they can help me now since I have paid and left….he just laughed on my suggestion. NOT the best customer service I've experienced to say the least! I'm still waiting to hear from the Manager as promised, but nothing has arrived 2 weeks later.
So, this isn't a review of the hotel in general, as it was a nice stay, but obviously their aftercare is pretty poor!
So, this is more to warn people that, although you may ask for 'a private water taxi to take us to the airport', this might not be what you get!
We won't be going back sadly.

Stayed September 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRuzzini, Direttore at Ruzzini Palace Hotel, responded to this review, 6 days ago
Dear Guest,
Paying more attention on what was explaned it was not an “Unfortunate End”. We understant it for the second time, reading your review: we didn’t promise you an email from our Manager but we asked you to send an email to our Manager! That’s why we gave you the email address over the phone while your complaint. The transfer service was provided after giving you two options, as we usually do. We were talking about transportation to the Airport, NOT for a romantic tour ending at the Airport... We suggest to all guests to listen carefully to the information, choose the easiest or the convenient offered services and receive what expected.

Mr. Cagnin
General Manager
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Ponte Vedra Beach, Florida
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location from which you can walk to all the attractions. Remember to ask the hotel for a map of Venice; their map was better than the two maps we brought. The staff was very helpful and was happy to offer suggestions and directions, and to make arrangements for you. While a little pricey, I recommend that you arrange for the hotel to get you to the hotel by boat. It was easier to enter the hotel from the canal with your luggage than to bring the luggage up and down the steps at every bridge between the hotel and wherever you come by water bus.

Room Tip: Ask for a room facing the plaza
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  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRuzzini, Direttore at Ruzzini Palace Hotel, responded to this review, yesterday
Dear Mr. Kevin B,
Wishing to thank you for your time to write your kind review about your experience with us, while in Venice. We are glad that you liked the transfer (arriving & leaving) our concierge arranged for you, which remain (even more expensive than other options) the easiest and most comfortable way to reach us…Hoping to welcome you once in our Palace. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This was our first time in Venice and we were delighted with the hotel. It had real character and it was very tastefully restored. Rooms were very comfortable and our balcony overlooked a canal so it was really special to watch the gondallas go by below. Breakfast was very good as was the bar. Staff were very helpful with directions, suggested tours and restaurant recommendations. My only slight niggle was the wi-if. The way they set it up required individual keys per device which had to be re-entered everytime you came back to the hotel.

Stayed October 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRuzzini, Direttore at Ruzzini Palace Hotel, responded to this review, 1 week ago
Dear Mr. Richard083,
Thank you for your kind words for our Hotel & the Staff. Free wi-fi connection is available by a password valid once. Security & privacy reason ask for such password when you start the navigation (if you leave the Hotel = it shot down). We wish to welcome you once more in our Palace! Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ruzzini Palace Hotel

Address: Castello 5866, 30122 Venice, Italy
Phone Number:
Location: Italy > Veneto > Province of Venice > City of Venice > Venice
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
#18 Luxury Hotel in Venice
#21 Romantic Hotel in Venice
#32 Family Hotel in Venice
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ruzzini Palace Hotel 4*
Number of rooms: 29
Reservation Options:
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Also Known As:
Ruzzini Palace Venice
Hotel Ruzzini Palace

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