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“Skiing holiday In Courmayeur” 4 of 5 stars
Review of Chalet Hotel Cristallo

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Chalet Hotel Cristallo
2.0 of 5 Hotel   |   Via Roma 142, 11013 Courmayeur, Italy   |  
Hotel amenities
Ranked #41 of 42 Hotels in Courmayeur
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Skiing holiday In Courmayeur”
4 of 5 stars Reviewed January 31, 2012

Good holiday in this Mark Warner chalet hotel. Comfortable rooms. We didn't notice any problem with paper-thin walls. Good food, willing and helpful staff. The lift was out of action much of the week, much to the frustration of the maintainence man, who did his best.
I would go there again

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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43 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Any
English first
London, United Kingdom
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
127 helpful votes 127 helpful votes
3 of 5 stars Reviewed March 7, 2011

A Mark Warner chalethotel. Good staff and food. Rooms o.k. The sat/cable tv doesn't have any english-speaking channels ... Mark Warner won't pay for the subscriptions.

Paper thin bedroom walls; I was lucky that as a one-off, the hotel was mostly occupied by of one like-minded group all week. Some unlucky fellow skiers were woken by the same selfish three people returning at 3 a.m., twice. Most weeks would be noisier, as mixed guests of varying social habits.

Resort has non-existent nightlife. Relaxed, classy Bar Roma for 3 p.m. onwards, and another up the street apparenty. Very posh shops. Traffic free main street. Clean resort.

Resort village itself dead in the week. Locals said been like this for a few years. Wealthy Italians arrive on Sat & Sun.

Good ski-ing. Only lift queues on sunny weekends. Holds snow well and much better than Chamonix the other side of Mont Blanc. Don't bother with daytrips on crowded slow buses to Pila or La Thuile/La Rosiere ... why waste huge chunks of day on a bus, for average skiing elsewhere?

  • Stayed February 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 30, 2011

Just spent a week here with a group of friends on a skiing holiday. Hotel is a bit scruffy, but warm with comfortable beds and lots of hot water even when everyone is showering/bathing at the end of the day. Lots of food, excellent tea when you come in off the slopes. Skiing is great for intermediates, not so good for beginners; difficult to find a mountain bar that a nervous beginner can reach as all the blue runs have steep bits at their starts.

Our only complaint - and it's a big one - dinner took on average more than 2 hours to serve 3 courses. Start times are staggered, so some nights we began our dinner at 8.30 and didn't finish until nearly 11 pm. Usually waited 40 minutes until the ( very simple ) starters arrived, another half hour until main course and we'd lost the will to live after waiting another half hour for pudding. The food is good, but not as special as the somewhat pretentious chef would have you believe; he'd be better getting his kitchen moving rather than wandering around chatting to guests.

Stayed January 2011, traveled with friends
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
18 reviews 18 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed January 18, 2011

I admit, I was worried. No recent reviews, and quite a few negative old ones.
Courmayeur the village - quaint and beautiful, not at all purpose built. Just gorgeous. Although only a handful of bars and restaurants the quality is great. Shopping is very good - upscale and classy.
Access to ski - the gondola is a very short walk from the hotel, not a problem at all. You can leave your gear in a locker by the gondola (€10 for the week) or easily carry snowboards back to the Cristallo.
The mountain - small but very nice. Lot's of trees, a bit like Copper Mountain Colorado. Great on mountian restaurants. Fun for ski and snowboard (the reds are easy, the blacks are more like tough reds - great for building confindence)
Ok, now the hotel:
This hotel is operated by Mark Warner, with mainly British guests and staff. I booked with a singles group (each had solo rooms, so instead of 70+ guests there were 34 of us for the week) It was just great. The staff went out of thier way to make us comfortable, they were proactive in asking if there were any food allergies, or other special needs, and were always on hand to answer questions.
It's true the rooms are a bit old fashioned, but the wooden walls and stone floors add to the charm. I was on the 4th floor and the view was amazing. Like most chalet hotels, you can hear noise in the corridor but it was never that bad.
Perhaps my expectations were just really low, but I dont think so. The staff make this a great place, and it's really a nicely located cozy hotel.

  • Stayed January 2011, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 28, 2010

The staff do their best, but the hotel walls are very thin, so the rooms are very noisy. I was in a single room, right over the bar. Do not expect to sleep before midnight, unless you are a heavy sleeper or have taken wax ear plugs!

  • Stayed March 2010, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
14 reviews 14 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 23, 2010

The hotel has some character in public areas.Bedroom on 3rd floor was clean, but in need of refurbishment. There was fabric stapled to the wardrobe doors, as many different woods as you could fit in one room, hilarious light fittings! The staff in the hotel worked very hard, and were generally friendly/sociable. It is a good team, which helps to compensate for what the hotel lacks in style.The food was really good and plentiful.
Being half term week, the bar was very busy and sometimes hard to find seating if not part of the larger groups. Fireplace tucked in one corner so would be difficult for most people in bar to benefit from it, but in any case no fire lit (notice board in front of it).Some of the rooms did resemble those in brochure (though not ours!).
We were staying half term week and breakfast on first morning was stressful.There was a deadline to go up for ski fitting and the food kept running out. The rest of the week was much better. Again, probably because of half term, the ski-fitting service was horrendous; disorganised, took an hour and a half and then over the next couple of days we had to change ill-fitting boots in 2 out of 3 cases!
Courmayeur town is pretty, with bars, shops and restaurants. The ski area was mainly reds so there was not much choice for beginners, and the blue slopes were very crowded, as the resort was busy, and again I guess that's half term! Not a big ski area so unless you are happy going on the same slopes it is limited after a few days. The ski pass does allow for 2 days elsewhere in Aosta if you are happy to get a bus, but then you need to come down to the town with your skis and boots the day before and there is a bit of walking involved. We were relatively inexperienced skiers so there was enough challenge for us! The bars/cafes on the slopes were heaving at lunchtime and in many cases needed booking (probably half term again) so for those participating in the Mark Warner ski hosting there was the added advantage this was all booked for you.

  • Stayed February 2010, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luton, United Kingdom
Top Contributor
74 reviews 74 reviews
25 hotel reviews
Reviews in 43 cities Reviews in 43 cities
501 helpful votes 501 helpful votes
3 of 5 stars Reviewed January 28, 2010

Having just returned from a 7-day trip to Courmayeur I can fully endorse the review below but I wanted to add my 2 pennies worth anyhow and chose to focus on the resort and the ski pass choices.

Great for a few days but boring and repetitive there after. Take the chance to escape to La Thuile – it’s highly recommended, included in your Courmayeur ski pass (not the Mont Blanc unlimited pass) with a free 25 minute bus transfer – ski into La Rosier for lunch and get back to La Thuile for the bus ride home.
Take a day out and go visit Chamonix leaving the ski’s behind. Test your vertigo and inhale the stunning alp views by taking the lift up the Aiguille du Midi. Try the spa down the road where the hot spring waters are very therapeutic. Chill out and relax at a mountain snack bar or fine dine with all the trimmings at one of the many restaurants.

Ski it, enjoy it and then leave it.

The Hotel Good
A dinner service to be very proud of with excellent food from a young enthusiastic chef who's going places. A hotel manager who believes in good customer service. A reasonable hotel location just off of the main pedestrian street. Lots of hot water. Clean in places. Comfortable for the time we were in the hotel. A half decent bed. Quick transfer times from Geneva airport. The house staff did their best to make us feel welcome. Good afternoon tea with soup, bread and home made cakes. Did I mention the food?

The Hotel bad
This hotel is in need of a face-lift. The décor thorough out is traditional 1980’s. The rooms are small. The can be very noisy. The bathrooms are small and dated. The walk to the ski lift can’t be done in ski boots if you want to keep your boots in any sort of reasonable condition. Snowboarders don’t need to worry about this aspect but then you’re probably in the wrong resort anyway. The maintenance and up keep of the rooms was quite poor despite having a fulltime handy man to fix things up. The hotel bar was pointless given the choice of bars just outside the hotel. No free WiFi connection and nothing near by to jump on from the hotel.

Ski Resort Life
Up front and without apology – the ski lift system is designed to get you from café to restaurant to café again. The area boasts more restaurants than ski runs and the Italians make sure that they use them to full effect eating and drinking alfresco in big family size groups. Lunch seams to take them hours with wine, anti pasta, primi and secondi meals, deserts and coffee.

Ski Passes
Don’t buy the Mont Blanc Unlimited card unless you want to be limited. If you have a car with you, and want to ski in Chamonix for more than one day then consider staying in Chamonix. These two areas are not linked by ski lifts (without a ski guide or scheduled expedition up the Mont Blanc) and the free ski transfer requires reservation at peak times plus you need a voucher. The first bus to Cham leaves at 8:45 and 9:45pm with returns at 4:00 or 5:00 pm. The bus leaves form the bus station in Courmayeur and arrives at the train station in Cham about 45 mins later. There’s a free shuttle bus to take you to the lift stations along the valley. When you get to your lift station of choice make sure that you get your ski pass validated for use in Cham. When all is said and done you’ll spend more time waiting for and sitting on busses instead of skiing. Instead get the standard Courmayeur card instead and be sure to make use of the free day in La Thuile. You won’t regret it but try to avoid windy days because the liaison to France can get blooming cold on the lifts. The RF ski passes mean that you can leave them in pocket on the left hand side and forget about it for the day.

Ski Lifts
If you’re based in Courmaeur town centre then you’ll need to walk to the main cable car meaning that you’ll probably want to leave your ski gear at a store for 30 euros for the week per person. There are a few to chose from but if you’re up the top of the cable care lift there’s another short walk (3-5 minutes) to the stores. Don’t expect more than a “Ciao” from the lift ops. Ski patrol can be invisible at times. Police on skis are commonplace. Check out their 9mm on the hip. Don’t ski close to them unless you fancy a face full of snow and knee in your back. Don’t try to out race them if they catch you doing things that you shouldn’t be doing – many are amateur ski racers at the weekends. Think “Tomba” but younger, fitter and armed. Risk it at your own peril. I wouldn’t risk it and I have FIS ski points by my name.
The lifts are old and slow in places with the two man lifts and drags being the oldest. The 6 man high speed is the fastest way of the congestion but chose your runs with care to avoid arriving back at the same lift base 3 minutes later. At 195.00 Euro’s I’m left wondering why on earth the ticket price for six days is so high. It’s certainly poor value for money and a more than a little disappointing for the return. A competent skier with 4-6 weeks experience could probably ski all 21 lifts and 29 runs in less than a day. An experienced skier could do this in half a day with a couple of coffees and their boots undone. The ski runs are limited in excitement, terrain changes and any notable features. If you check out the web cams what you see is what you get. There are chances for beginners, intermediates and in one or two places experts.

Off Piste & Ski School
DIY Off Piste is possible between runs and shortcuts through trees but if this is your thing then again you’re probably in the wrong resort. Heli-skiing is possible as is some snowcat trekking at a premium price. Guided tours on Mont Blanc are of course a highlight opportunity and prices for a day trip on the Valley Blanche start at about 70 euro’s per person based on a group of 8. I heard good things about the ski instruction but didn’t experience any of this myself. Private ski lessons were available at a discounted 57 euro’s for 2 hours, which I thought was good value and again I heard good things about the quality of the instruction and techniques employed.

I’d hate to be anywhere near this place in peak season. The traffic flow is poor at the best of time but the lift queues at the weekends were impossible. The runs became congested and collisions were high in pinch points. Escaping to the other side of the mountain did little to help and lift lines built throughout the day. Time to go off piste or take on the Blanche. Midweek things improved massively with little or no waiting for lifts and slopes open for you to ski, carve, trick, jump or just stop to chat, take in the views or pocket some photographs.

Stunning views of the Mont Blanc & range glaciers, wildlife, and architecture all scoring very high points here. I took over 900 photos in 6 days!

Wow, one shop window had a women’s green fleece base layer in it for 750 euro’s. They’re just a fiver by George at Asda! Some top flight bands and stores in the via roma pedestrian area. Don’t expect bargains, discounts or change form a 100. Way out of my league but plenty of fashionable sorts out there buy the stuff.

Bars & Nightlife
Check out the beds and sofas of Bar Roma. A great place with a huge selection of drinks run by Palo and his family team members. The prices are reasonable and the service is excellent. A quality spread of food is put out in the early evening providing some great home made family eats. The wheat beer is also first class.

  • Stayed January 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chalet Hotel Cristallo

Address: Via Roma 142, 11013 Courmayeur, Italy
Location: Italy > Valle d'Aosta > Courmayeur
Bar / Lounge Free Breakfast Restaurant
Hotel Style:
Ranked #41 of 42 Hotels in Courmayeur
Hotel Class:2 star — Chalet Hotel Cristallo 2*
Number of rooms: 95
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Also Known As:
Cristallo Hotel Courmayeur

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