Friendly staff, good location,large, warm room with state of the art central heating that you can adjust accordingly and a mini fridge, (which turned out to be a bonus when we discovered how bad the meals were.) We had a balcony overlooking the square- the church on the hill chimed every hour and half hour during the day, which was lovely. Don't be put off by having a room overlooking the road, the double glazing does a good job of sound proofing. Spa area in the basement is lovely but truly overpriced.
The rooms are simply furnished with a sofabed, bedside cabinets, wardrobe and small desk and chair. there is a safe in the wardrobe but despite asking the owners to fix it on a number of occasions, they didn't.
There are no duvets but they do have the fabulous Italian Frette sheets which are gorgeous to sleep in but this was spoilt by a peculiar, thin, 'well-used' and bobbly synthetic throw which had seen better days.
There is a tiny telly in each room suspended on a wooden ledge at ceiling height with Sky TV but is almost impossible to see from the bed/sitting area unless you have binoculars. After the first night we lost every TV programme. The owner himself came up to our room to 'fix' it but said it was a problem with either - SKY, the atmospherics in the valley, the bad weather, or the satellite in the sky wasn't working! Each evening he would tell my husband that SKY TV was still not on, but we discovered on the last night that the other guests had experienced no problems at all with their TV the whole week. Not good customer service! - just couldn't care less attitude on the owner's part.
The light fittings are very stylish but threw out very little light, and it was difficult to read by- a problem encountered in many european hotels, I fear.
There were no additional extras provided such as tissues cotton buds, etc. though I note from previous reviews these had originally been provided when the hotel opened and sadly these cost cutting measures were reflected throughout the hotel and especially in the quality and quantity of the meals.
Now onto the food... bearing in mind this is one of the most expensive hotels in Courmayeur, we expected a good standard of food, but were exceptionally disappointed in the fayre on offer. Breakfast was no more than adequate- cereals, juice, ham, cheese, croissants and an offer of scrambled eggs and bacon which you can order from the waiter, but there is no alternative such as a boiled, fried or poached egg. The saving grace was a darn good coffee/espresso, Italian style!
The evening meal each night was a bitter disappointment. The tables were starkly laid- no additonal extras such as a candle, flowers, salt and pepper, just a plate, cheap squat water glass and the cutlery.Though I did notice, sadly, that the tables round the corner of the restaurant, reserved for the public, were laid to a higher standard with much more care and attention including a range of fine, high-end wine glasses. Double standards!
After a long hard days skiing one might expect a hearty, tasty meal, not so. To say the least the meals were exceptionally basic,- tepid, tasteless, and miniscule - we likened them to the meals you might expect on a school skiing trip! The starter was either a pasta, salad( few token leaves) or soup(stick to the soup.) For three out of the seven main meals they had a 'stew' on offer - rabbit(mostly bones) venison( overwhelming taste of cinnamon) and beef(chewy, full of gristle and uncooked potatoes) all lukewarm, tastless and gloopy. What made it worse was they were served in the breakfast cereal bowls! There were no vegetable accompaniments, though one night we did have a blob of polenta which was totally cold and tasteless. The trouble is... at breakfast they tell you what is on offer for the evening meal, it all sounds soooo delicious... but in reality it's total and utter rubbish and as my husband said he wouldn't feed it to the dog! The waiters big it all up and make out it's the best dish ever! It's a bit like the foody version of the story of Emperor's New Clothes!!!
The desserts once again were presented as culinary masterpieces, 'creme of chocolate sauce with handmade biscuits'... it was basically cold chocolate custard( like old school dinners) and a biscuit and that's what was on offer for three out of seven nights. The alternative was fresh fruit, which consisted of rather well worn, past their sell by date(clearly previously handled by other guests and discarded) orange, pear or an apple. so if you are a foody, give this hotel a miss.
Finally, the hotel owners, who are friendly to the point of being obsequious, have a young son who is clearly overindulged. He was allowed to totally dominate the hotel - screaming and shouting like a banshee in all the public areas, running up and down the stairs, shouting and screaming at the top of his voice for hours on end in their living quarters on the 3rd floor ( don't go for a room on the seconf floor- you'll never have a moments peace) and generally being allowed to run riot throughout the hotel. They owners clearly do not discipline him, sadly at the cost of the paying guests.
I know there is a world wide recession but this hotel is just taking the mickey.
Clearly a hotel that is resting on its laurels and past reputation. Heed my advice, don't go there!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.