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“In the Middle of everything” 5 of 5 stars
Review of Golden Palace

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Golden Palace
5.0 of 5 Hotel   |   Via dell'Arcivescovado 14, 10121 Turin, Italy (Centro)   |  
Hotel amenities
Ranked #43 of 129 Hotels in Turin
Ponce, Puerto Rico
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“In the Middle of everything”
5 of 5 stars Reviewed June 17, 2014

The hotel is very comfortable with large rooms and relaxing bathroom facilities. Very modern and decorated in relaxing tones. The breakfast buffet is generous and the staff is gracious. During breakfast they allow you to use ipads located inside the restaurants to catch up on news or send emails. There is complimentary wifi. The location is near city center and you can walk to via Garibaldi as well as catch the Royal palace grounds. There are two wings- we stayed on the first one and our room was very close to the elevator. The staff was very accommodating and were happy to assist with all our requests.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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347 reviews from our community

Traveler rating
    123
    100
    74
    32
    18
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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Moscow, Russia
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed June 8, 2014

There is something wrong with this place. It has a certain claim for a high level but overall is flatulent, with small but unpleasant cheats. The reception area is somewhat grand design - very dark, with video installations and dramatic colors. But then I was given a key and next 20 minutes spent in labyrinth of corridors looking for my room. There are two building interconnected with each other on the second floor. So to get to my room, I had to go to the second floor and then look for the connection corridor and then find anoher elevator and go to the fourth floor. To go through this when you are tired and has a pair of bags is not nice.
The wi-fi, athough should be working, is actally not - at least in the second building.
But the funniest thing was breakfast. When you arrive to the restaurant, hungry and in a hurry, you are being informed that included as breakfast is only croissant and cup of coffee. The rest you can see but can have only if you pay extra 25 Euros. Which most of the people do, of course.
And be careful with the spa. My manicure rsulted in several cuts, took almost 2 hours, and was quite inaccurate. I just gave up as it was too late.
Next time I would stay somewhere else.

Room Tip: main building
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  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 2, 2014

Lovely hotel, beautifully restored modern design in 1800's building, room was superb, not overly large, but pure luxury, only wish we had more time there.
Service, food and ambience delightful.
The position made the city most accessible the lobby was superb and concierge staff most friendly.

Room Tip: Top floor with city view
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Turin, Italy
1 review
3 of 5 stars Reviewed May 30, 2014

Hotel is nice , room service ok, but something strange with breakfast. While booking you obtain bed and breakfast. But at your first visit to the breakfast room you meet two different possibilities .
The first one called standard Italian breakfest based on some cold cakes bread and butter (a strange name for breakfast doesn't it?) The second type is like usually breakfast in any hotel even with 3 stars only.if you want this type of breakfast you should pay 17 Euro per person -a lot of Euro but hotel doesn't provide any information about this future. The service in breakfast room is not good we have wait 15 minutes for a cap of cappuccino and after we asked second time we received it
My recommendation is to check and to obtain exact information about what you are booking from this hotel

Stayed May 2014, traveled with family
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Top Contributor
88 reviews 88 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed May 14, 2014

The hotel all in all was nice. the room, albeit not big, was well appointed. the sleep quality - for me - was one of the best. the mattress was hard as a board and i loved it. the bathroom was good and the stream was strong.
the hotel is very strangely laid out, with an annex consisting of meandering hallways - and that's a major setback. you go behind the reception to the elevator, you go to the first floor. you get off and see signage directing you to the annex, you walk several corridors you get to the elevator and then your room... you get used to it, but if you have problems walking, ask to stay in the main (and more expensive) main building or avoid this hotel....
The breakfast was nice, but by no means stupendous. you won't leave hungry for sure. they serve good coffee although one of the servers has an attitude...

Room Tip: try the main building or be in good shape
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  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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london
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 9, 2014

A nice hotel marred by slightly snooty staff, surprising in Italy's "family freindly" culture. Cot €30 extra charge was a little of a surprise, then when saw the price of breakfast for what you got felt they'd let themselves down. No kids in pool, might appeal to some, would have liked to have known before booking.

  • Stayed December 2013
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 5, 2014

We stayed at the Golden Palace for two nights. It's centrally located in the heart of turin, and was a great base for exploring the town. The hotel itself descripes itself as a 5 star Luxury hotel, which it is not in my mind, I'd say between 3 and 4. On the other hand, we got a good deal in terms of rate, so it ended up being good value for money.
The lobby is a bit "ueberdesigned", in a very Italian way. The rest of the hotel is soemwhat weirdly conceived: to get to our room, we had to go through a maze of hallways, up 2 different lifts, which took a few minutes. they should have created a separate entrance and exit, if they have 2 buildings. The room was comfortable, if on the small side. Not much space besides the bed. But fine if you are there mostly to sleep.

Room Tip: I guess it helps to be in the first building (where the reception is)
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  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden Palace

Address: Via dell'Arcivescovado 14, 10121 Turin, Italy
Location: Italy > Piedmont > Province of Turin > Turin > Centro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Turin
#17 Luxury Hotel in Turin
#22 Business Hotel in Turin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Golden Palace 5*
Number of rooms: 195
Official Description (provided by the hotel):
Gold. Resplendent in its name, in its spirit, in the impact with spaces of the Golden Palace, Turin's brand-new luxury five-star that opened on the occasion of the Winter Olympic Games. Impressively restructured, it enriches and completes THI's hotel offering in the city centre, unveiling a luxurious style with a marked contemporary flair. Two rigorously geometric buildings, Golden One and Golden Two, welcome an elite, discriminating clientele with a striking contrast between the sober elegance of its stone facade and its warm interior decor. ... more   less 
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Also Known As:
Golden Palace Turin
Golden Palace Hotel Turin

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