I stayed here mid January. Checked in in the evening and despite booking a non-smoking room I have received a smoking one. I have asked for a change and I have received a disabilities room since apparently this was the only available one. The carpet had a huge stain in the middle of the room. The bedsheets were DIRTY..have not been previously changed and the the bathroom had a dirty floor.
I have asked for a new change and UNBELIEVABLY the new room had black FOOT MARKS on the bathtub.
The FORTH room received was at a decent level and I managed to go to sleep after a tiring hours worth of room change.
First thing in the morning I checked out despite booking for 3 nights.
I have received the refund for the other booked 2 days in due time but no compensation for terrible night spent there.
- Official Description (provided by the hotel):
- Modern hotel which combines the international standard with a typical atmosphere. In a strategic position, it is easy to reach for anyone traveling by car, train, or plane. Novotel Torino is an ideal solution for those coming to Turin for business or leisure. ... more less
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- Also Known As:
- Novotel Hotel Turin
- Novotel Turin
- Turin Novotel