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“Overbooked” 1 of 5 stars
Review of Hotel Dock Milano

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Hotel Dock Milano
3.0 of 5 Hotel   |   Via Cernaia, 46, 10122 Turin, Italy (Centro)   |  
Hotel amenities
Ranked #36 of 127 Hotels in Turin
Daytona Beach, Florida
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Overbooked”
1 of 5 stars Reviewed May 16, 2013

The hotel did not honor my reservation made 3 months in advance. I saw my name on the list and watched the clerk scratch it off before asking if I had my reservation confirmation. He said that booking.com sent the reservation to them just the day before which was too late as they were fully booked due to a convention. When I produced the reservation form, the senior clerk took over and gave a different explanation: booking.com failed to provide the credit card information and his attempts to email were unsuccessful. I doubt the story as I have booked extensively with booking.com and know their system safeguards against these errors. I don't think booking directly with the hotel would have made a difference. I believe they would honor a contract with booking.com over a contract with an individual . On the plus side, the clerk arranged a room for me at a nearby hotel which was satisfactory.

Stayed May 2013, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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564 reviews from our community

Traveler rating
    96
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    116
    27
    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Turin
1 review
4 of 5 stars Reviewed May 15, 2013

very enjoyable stay, helpful reception, english speaking, good breakfast a nice selection , and centraly located, room slightly on the small side, but for what we paid was very good value. I would certainly come again.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Galahotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fremont, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 11, 2013

This our second visit to the Dock Milano. Our first visit in 09 we were given a triple room although there were only two of us. The room was very large, if a little drab and dated. This time we were given a double that was typically small. We asked the desk clerk for a room with a balcony and we received it. Our room had apparently been renovated since our last trip and looked more modern but was very basic and exceptionally clean. We were comfortable. The breakfast included in our room was very good. The staff was helpful when needed and friendly. We mainly chose this hotel for it's location to the Porta Susa train station. We will stay here on our next visit to Turin.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falmouth, United Kingdom
Top Contributor
86 reviews 86 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed May 7, 2013

manager is very helpful and knowledgable about local things of interest but the building is very poorly decorated , although breakfast was basic it was reasonable quality, part of a group booking made by Treyn company so probably relatively cheap. close to station

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
80 reviews 80 reviews
46 hotel reviews
Reviews in 50 cities Reviews in 50 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed April 10, 2013

If you don't expect the height of luxury, this hotel is a good option. The staff were very friendly, the rooms warm and comfortable (if a little eclectically decorated) and the breakfast was fine. We had a room overlooking a busy road (first floor) but were not disturbed by traffic noise. Great for a stopover as it's just opposite Porta Susa train station.The city centre is about a 10-15 minute walk away.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valletta, Malta
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 9, 2013

The hotel was excellent and in an amazing position close to the buses, trains and city center. you can walk to all the best attractions or catch a very frequent bus.
the rooms are very spacious and even the bathroom which also includes soap etc.
the breakfast is good and includes cereal,fruits,bread etc..enough to be full when you leave in the morning.
there are many shops in the area, even a small supermarket and the bus to the airport is just around the corner.
it is awesome for a high end budget holiday which offers all amenities as a more expensive hotel.
Staff are very friendly and the rooms are cleaned every day and very well.

Room Tip: we pre booked a room facing inward on the courtyard and it was very quiet.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Belfast, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 27, 2013

Hotel Dock Milano is in a great location for exploring the city centre. My room was basic but perfectly adequate and was warm and had a comfortable bed (There was a double and 2 single beds in the room). TV was small and had loads of Italian only channels. Bath room was big and had a shower over the bath but no shower curtain so difficult not to soak the floor. The wifi worked well for a small fee. In room fridge was well stocked and reasonably priced. There was a safe in the room. Breakfast was a buffet and really quite good with hot and cold items, cakes, breads, hams, cheeses, yogurt, fruit cereals etc. Coffee was from a new looking machine and was OK. The hotel is opposite the Porta Susa Rail station but the airport train only goes to Torino Dura station so get the bus instead as it stops outside the hotel.

Room Tip: Rooms at the front face a busy street with trams etc making quite a bit of noise til late. Ask for...
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  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Dock Milano

Address: Via Cernaia, 46, 10122 Turin, Italy
Location: Italy > Piedmont > Province of Turin > Turin > Centro
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#15 Family Hotel in Turin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Dock Milano 3*
Number of rooms: 1
Reservation Options:
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Also Known As:
Dock Milano Hotel
Dock Milano Turin

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