The hotel did not honor my reservation made 3 months in advance. I saw my name on the list and watched the clerk scratch it off before asking if I had my reservation confirmation. He said that booking.com sent the reservation to them just the day before which was too late as they were fully booked due to a convention. When I produced the reservation form, the senior clerk took over and gave a different explanation: booking.com failed to provide the credit card information and his attempts to email were unsuccessful. I doubt the story as I have booked extensively with booking.com and know their system safeguards against these errors. I don't think booking directly with the hotel would have made a difference. I believe they would honor a contract with booking.com over a contract with an individual . On the plus side, the clerk arranged a room for me at a nearby hotel which was satisfactory.
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- Also Known As:
- Dock Milano Hotel
- Dock Milano Turin