Negatives: The Hotel Due Mondi failed my expectation! I was expecting a better service, at least a standard quality for the 100€ charged but hotel well-below average. Upon arrival in our room, heavy cigarette smoke smell. No option was given to us as a customer to either change rooms, go to another hotel otherwise we would be charged for one night. Finally after heavy complaints, they decided to change the room. Only when we thought it was going to be better, NO. Double room have connected twin mattresses not properly secured and splits during the night, the tap water in the bathroom clogged, breakfast in the morning quite terrible and EVEN the coffee and fruits. For one night in Torino, my friends and I rented two rooms and in either case the hotel have failed in our expectation. They do not even have a proper client log with payment status and double charge my friend when I already paid for both rooms before.
2 positives: location and bathroom cleanlinness ok
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- Also Known As:
- Due Mondi Hotel
- Due Mondi Turin