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“Very good benefit/cost. Polite and effective service.” 4 of 5 stars
Review of Mercure Torino Royal

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Mercure Torino Royal
4.0 of 5 Hotel   |   Corso Regina Margherita 249, 10144 Turin, Italy   |  
Hotel amenities
Ranked #79 of 127 Hotels in Turin
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295 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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18 reviews 18 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 29, 2013

Booked cheapy on web as passing through. We were in high season so suspect everyone else had left the city for the beach! Ended up in a 2 room apartment behind a 'secret' privado door. Our room and son's room was glam and very comfortable - may be a special apartment for 'special' people! Not sure about other rooms. Had breakfast included and that was interesting! Staff vaguely acknowledged us, OK but a bit ravaged. Asked for more scrambled eggs as run out and looked like they'd been reheated - rubbery, peppery and tepid - gross. Two incredible friendly and helpful woman staff members on recepetion.

Room Tip: ask for the 'secret rooms' behind the 'privado' door!
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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20 reviews 20 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 19, 2013

Stayed in this hotel on 3 occasions. My first night there was in 2012. I got a recently renovated room and had a very pleasant experience overall back then. I did not hesitate to chose this hotel again for 2 (non-consequtive) nights in JUN 2013, also taking into account the best rate which they quoted out of all Accor group hotels in Turin. I do not have any problems with location as my friend is always picking me up when I am in the city. And by no means it is a dangerous place as others stated below - it's just not a (tourist) center of the city and the surroundings are rather a dull-looking residential area.
My second experience with the hotel was not as satisfying as before. Both times I had to ask to change the room. On the 1st night it was because of the stale smell of tobacco. The room I got instead had a broken A/C - I didn't ask for a new room again only because it was not very hot outside and I could live without an A/C that night. On the 2nd night I had to change the room because of an unbearably noisy A/C (which also did't seem to provide any fresh air). The replacement room had the funniest loo I've ever seen: it was so cramped that I had to be creative and flexible to use it.
And only then you start to notice 'other things' in this hotel: that it's public areas are indeed dated and run-down, the wi-fi (free) could be faster, the rooms could be kept a little bit better, etc.
Contrary to other opinions, the breakfast was OK - a standard selection of food for a hotel of this level plus one of the best croissants I've tasted in a while.
To conclude - the hotel should indeed shed 1 star to conform to reality and then they would be OK - not being outpriced by any means. But you get what you pay for and as for me, I will chose another (newer) hotel next time when I am in Turin even if it costs a bit more - just to be sure my comfort is not at stake.

  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed February 4, 2013

i was there last December 2012,and my first impression with this hotel is looks like old one,need renovation so bad..and there was a lift that cannot open while there's people there,luckily its not my lift but other lift.and there's no porter..!! so when i entered the room,the room so dark,not clean,the bed are not comfortable..and the poorest part is the bathroom,the toilet can move from base when we sit on that,so you know,i cant use that that night,luckily i stay just one night..that was my terriblest hotel that i booked! so better not stay in there!

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Senior Contributor
37 reviews 37 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed November 23, 2012

I'm a little surprised by some of the negative reviews as this is not an 120 euro a night 4*, but rather a 60 euro a night 3* plus posing as a 4* - bear that in mind and it's a decent choice. Check-in was efficient and friendly and my room was nicely furnished and clean, if small - I was on the top floor and the bathroom was miniscule - I had to clamber around the shower to get to the loo, hitting by head on the roof angle. Colleagues, however, were on lower floors and had good seized rooms for the same price. There was no kleenex, but good toiletries, a flatscreen with 200 satellite channels (almost all Italian - none English) and the room was overheated. But is cost me 70 euros with breakfast - that's the point - and the breakfast was very serviceable with fresh pastries, cereals, fresh fruits, hot dishes and an espresso machine. Front desk serv ice was friendly and helpful and the general area, while not posh or very central, seemed safe to me with some decent restaurants, cafes and a small supermarket a few doors down to buy water etc. Wifi was free and worked reasonably well. Good value and well run - but don't go there expecting a posh 100 euro a night plus 48 or 5*

Room Tip: ask for room off the main road (a it noisy) and not on top floor where they are small
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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hong kong
Top Contributor
75 reviews 75 reviews
74 hotel reviews
Reviews in 60 cities Reviews in 60 cities
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed July 29, 2012

The Mercure Torino Royal confirms what I already knew about Mercure Hotels i.e. that they mix good, comfortable hotels with sub-standard properties. Unfortunately the Mercure Royal Torino is in the second category. The building may date back to the 60's or 70's and renovation has only been partial. Probably the minimum needed to get the Mercure brand but far what would be necessary to fully modernize the property and turn it into an attractive hotel. Room size is correct but decoration shows clear bad taste with flashy, ill-matched colors. Maintenance is also obviously poor with walls and furniture in bad condition. Replacing faucets is definitely not enough to renovate the bathroom which was small, dark and with horrible dark green tiles. Manual sliding shutters also give the impression that time stopped many years ago. In addition, I was unable to find foreign speaking TV channels which is strange for a hotel supposedly catering to foreign travellers. Lobby and restaurant suffer from the same shortcomings as the rest of the property: they look tired and worn-out. Breakfast - correct - is served in the small and grotty restaurant. A last motive of irritation is the car park: 15 € for an external spot and 18 € for a covered spot is a rip-off especially when room fare is 55 € excluding breakfast. I spent one night at the hotel on my way to France for holidays but should I stay in Torino again I would certainly select another hotel and recommend other travellers to do the same thing.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Mercure Torino Royal

Address: Corso Regina Margherita 249, 10144 Turin, Italy
Location: Italy > Piedmont > Province of Turin > Turin
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#24 Luxury Hotel in Turin
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Torino Royal 4*
Number of rooms: 75
Official Description (provided by the hotel):
The Mercure Torino Royal offers 75 rooms equipped with full 4 star comforts. Located in Turin, a few minutes drive from the historic town centre and close to the Tangenziale (ring road) with easy access to Torino Caselle airport and highways for all directions. The hotel has a restaurant with local and international cuisine, two bars, a garage, parking and a modern and well equipped conference centre suitable for all types of events and meetings. Ideal for business and holiday trips alike. ... more   less 
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Also Known As:
Mercure Hotel Turin
Mercure Hotel Torino Royal

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