We stayed at here in late August 2013. Although the hotel was well located, and the room was pleasant, we were dismayed with the lack of concern or assistance when our room was burgled. This took place on our last day in the hotel, while we were at breakfast. Two iPads, an iPhone and a significant amount of money were stolen. When we reported this at the reception desk there was little concern shown. Instead we were told repeatedly that it couldn't have happened, and that we must have left our room unlocked. This was not the case. There has been no contact from the hotel, despite us leaving details with them, and an indication that they would follow up with their insurance agents. There are no safes provided in the rooms here. We asked where to go to report the theft to police in order to allow us to make an insurance claim - and were given incorrect advice. All in all, we were left with a very disappointing impression of the hotel, and would certainly not return.
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- Also Known As:
- Roma e Rocca Cavour Hotel