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“A wonderful experience but” 4 of 5 stars
Review of Hotel Principi di Piemonte

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Hotel Principi di Piemonte
5.0 of 5 Hotel   |   Via Gobetti 15 | (Torino Centro), 10123 Turin, Italy   |  
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Ranked #6 of 127 Hotels in Turin
Leicester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“A wonderful experience but”
4 of 5 stars Reviewed November 1, 2013

I have just returned from Turin staying at this hotel from 28th to 31st October.

It is a beautiful hotel perfectly located for everything that Turin has to offer. The rooms have the WOW factor.

We ate at the hotel several times, breakfast, snack, dinner and I would absolutely recommend the food and the wine!

The staff are mostly great, special mention to Flavio, there is nothing he does not know about Turin. Complete Joy! But very many of his colleagues are fabulous too!

The staff speak English so well I feel embarrassed about how lazy we English are.

Principi has a beautiful spa located on the lower ground floor that is free to residents but there is an extra charge if you require a treatment such as a massage, manicure or facial. You just have to try it.

A couple of down points were that my travel agent had requested a twin room, as I was travelling with my son, but upon arrival we were allocated a double room with disabled facilities - my son is not disabled. I requested the bed be split but it never was. Also for a Five Star hotel I didn't get the concept of free slippers but no bathrobes nor the fact there was no coffee making facilities.

But I suppose the thing that bugged me was that I asked to see several other rooms as I wish to return in February with several members of my family. I was shown, a suite, the Diplomat suite and then requested to see the Presidential Suite but was not allowed. I also asked for rates for these rooms during the period I wished to return. They where not forthcoming. The staff member whom I requested to see the Presidential room with seemed to avoid me on my day of departure which made me feel a little put out. Perhaps my LV handbag was not quite up to season! By the way there is a LV store right across from the hotel. I suppose everyone is allowed an Off Day!

That all said I would absolutely return to this hotel and strongly recommend that you give it a try!

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincipidiPiemonte, Shift Leader - Front Office Dept. at Hotel Principi di Piemonte, responded to this review, November 24, 2013
Dear Mrs. Charlotte,

Thank you for choosing our hotel for your stay in Turin !
We are very happy that the Hotel Principi di Piemonte you enjoyed it and that you appreciated the fact that it is located in the city center , very convenient compared to the major points of interest.
Our Friendly and helpful you hit this edition we are very pleased because we all do our utmost to make you feel at home, always free to return .
Thanks for the kind words towards our dining facilities and Spa.
We are very sorry not to have prepared the room with 2 separate beds, as you had requested , but normally we always do on receipt of the request by the Guest. As for the other in-room amenities , slippers , coffee maker and bathrobes are available on request.
We are deeply sorry that you had the feeling that someone of the staff wanted to avoid you and that you have heard it too , because I assure you that was not going to any of us convey this . the only possible explanation I can give is that you've asked to see the rooms were not available at the time of your request , and at the time of check out , the person that you thought you would avoid in reality it was only indaffaranta .
Thanks again for wanting to be our Guest .

See you soon

Carmen Americo
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554 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Philadelphia, PA
Top Contributor
93 reviews 93 reviews
39 hotel reviews
Reviews in 44 cities Reviews in 44 cities
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed October 31, 2013

We have family business in Torino. This time we changed to the Principi di Piemonte, I am sorry we did.
Pros:
- Room was discounted 20% on a offer on the hotels website so the room price was reasonable.
- Bedding was good quality and we slept well
- Bathroom was marble and very nice
- Closet was large
Cons:
- We were charged 35 euro a night for parking
- Internet is 15 euros/for 8 hours
- Room was next to elevator, we heard a thunk every time the elevator door opened
- TV in the sitting area turned on by itself several times
- Sitting room furniture was dowdy
- hair dryer was underpowered unless you have a crew cut
- Service was cold and impersonal
- Breakfast was no better than average (horrible omelets one morning)

Last stay for us.

Room Tip: Avoid '01' rooms, right by elevator - we heard the elevator door every time it opened.
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  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincipidiPiemonte, Receptionist at Hotel Principi di Piemonte, responded to this review, December 17, 2013
Dear Guest,
thank you for taking the time to post your review. Comments are always helpful tools for us to understand our Guests’ expectations and try to fulfill them as much as possible.
I would like to point out that the parking is not part of our hotel and it is completely independent; thanks to an agreement with our hotel, our guests enjoy cheaper tariffs than other users.
As for the internet connection on charge, the hotel rules are in accordance with our chain internal policy; we are sorry that this aspect has disappointed you.
We are also very sorry to learn that you were not satisfied with the breakfast buffet and the service, which are usually rated very positively by our Guests.
With our best regards,
Diego Di Iorio
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Beirut
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 26, 2013

Our Junior suite was very nice , as usual. There is always this aroma of lavender which really gives the relaxing feeling. There is a walk in closet and large marble bathroom. Front desk staff are very nice and helpful. It's right at the city shopping center and the parking is meters away. Very convenient location if you are doing both site seeing and shopping. We love it.

Room Tip: Try it. Rates are relatively reasonable for its location.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincipidiPiemonte, Shift Leader - Front Office Dept. at Hotel Principi di Piemonte, responded to this review, October 27, 2013
Dear Guest,

Thank you for choosing the Hotel Principi di Piemonte for your stay in Turin and its beautiful review on this site!

The hotel is actually in a very central to the main shopping streets and also to the major points of interest / cultural center.
As for the hotel, we are happy that you have noticed the non-random selection of species widespread in the environment and that you also have appreciated the helpfulness of our staff.

Whenever you return to Turin will be glad to make you feel at home welcoming you to the Hotel Principi di Piemonte!

See you soon.

Carmen Americo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed October 25, 2013

This is a great Art deco Hotel that was recently restored and updated for the Turin Winter Olympics in 2006. The hotel staff is great, the rooms are luxurious and everything in the central historic zone are a short walk away. Torino is a must for Italian travelers and the Hotel Principi di Piemonte is the perfect hotel for a visit.

Room Tip: Ask for a room with a view
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincipidiPiemonte, Shift Leader - Front Office Dept. at Hotel Principi di Piemonte, responded to this review, October 27, 2013
Dear Guest,

first of all thank you for choosing Hotel Principi di Piemonte in Turin for your stay!

The beautiful words of your review makes us excited! We are lucky to work in a hotel which is very nice as well as being close to all the major points of interest turistco / cultural center.
Thanks for defining great all our Staff, we really like to take care of our guests and we are extremely proud to have succeeded with you.

We hope to welcome you back to feel like you are one of us during your next stay in Turin!

Arrivederci, hope to see you soon

Carmen Americo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 24, 2013 via mobile

This hotel has a perfect location for enjoying the center of Torino. The staff is outstanding. The front desk is eager to help with restaurant reservations and their suggestions are excellent.
The morning breakfast is varied and should appeal to most tastes.
Rick Steve's book on Italy overlooks this city but other travelers should not. It is a gem equal to or surpassing places like Bologna.
In addition, my husband had a dental emergency. The staff located someone to handle this for him. What an unexpected bonus for us -- an unpleasant situation completely turned around.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincipidiPiemonte, Shift Leader - Front Office Dep. at Hotel Principi di Piemonte, responded to this review, October 27, 2013
Dear Guest,

first of all thank you for choosing the Hotel Principi di Piemonte in Turin for your stay!

Your review fills our heart with joy and pride for both Turin describes as, too often overlooked as a city, but especially for the way you talk about the Hotel and out Staff. We take always care with great enthusiasm of our guests and, review like your is the best gift we can receive.

We hope that the dental emergency that, if I remember, it had been well treated by our trusted dentist, has resolved completely.

Although we are not very close, we hope you will come back soon to Turin and to the Hotel.

See you soon.

Carmen Americo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 14, 2013

This hotel is absolutely beautiful. The people are friendly, the hotel is 5 star, people are very polite and speak English very well. I highly recommend this hotel for anyone visiting the area. the SPA /Pool is amazing with many different massage jets to choose from. The breakfast buffet is large and fresh and delicious. We stayed there for 9 nights and it was a lovely stay, worth every penny spent.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincipidiPiemonte, Shift Leader - Front Office Dept. at Hotel Principi di Piemonte, responded to this review, October 20, 2013
Dear Guest,

first of all thank you for choosing Hotel Principi di Piemonte in Turin for your stay!

Your nice review on this site about our beautiful Hotel, the staff always attentive and Gentile, rich buffet breakfast and wonderful SPA makes us really happy to have left a good memory in its memory and confident to be able to see again soon.
We will be honored to help you spend an unforgettable stay with us again.

See you soon.

Carmen Americo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Principi di Piemonte

Address: Via Gobetti 15 | (Torino Centro), 10123 Turin, Italy
Phone Number:
Location: Italy > Piedmont > Province of Turin > Turin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Spa Hotel in Turin
#4 Romantic Hotel in Turin
#4 Luxury Hotel in Turin
#5 Family Hotel in Turin
#8 Business Hotel in Turin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Principi di Piemonte 5*
Number of rooms: 98
Official Description (provided by the hotel):
Principi di Piemonte is a key feature of the elegant city of Turin,with its history echoing throughout its rooms. The imposing building dominates the streets of the city center, offering the most comfortable setting for your stay in the capital of Piedmont. Its elegance and attractive details go hand in hand with a wide range of services and marked customer-focus. This hotel is perfect for guests seeking sophistication, accommodating those traveling for business, those wishing to experience the city's art and culture or join in the dynamic city life, as well as those seeking well being and relaxation. HOTEL: 99 rooms divided into Deluxe, Junior Suite, Junior Suite View, Suite,Diplomatic Suite, Executive Suite and Presidential Suite. Non-smoking rooms. Rooms available for disabled guests. Communicating rooms. Rooms with non-allergenic furnishings and pet friendly rooms. Rooms with panoramic view. Restaurant and Bar. SPA & WELLNESS: An exclusive Wellness Center, reserved only to the hotel's Guests.There you will find the indoor heated pool, the wonderful relaxing lounge with its precious mosaics, emotional showers, an elegant Turkish bath decorated in a Tunisian style and a wide and comfortable Finnish sauna. Sportsmen will also find an excellent gym, equipped with state-of-the art fitness technology and two massage rooms with music and chrome therapy systems. MEETINGS, CONFERENCES & EVENTS: 7 meeting rooms. Plenary room with 220 seats. Banquet rooms for standing cocktails for up to 350 people. Rooms with parquet and carpeting. 3 Rooms with 6 m ceilings. Exhibition area. Dedicated areas with modular rooms to accommodate any kind of event. Dedicated menus and original decorations based on each type of event. ... more   less 
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Also Known As:
Principi Di Piemonte Turin
Principi Di Piemonte Hotel

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