We stayed at Hotel Victoria on our last two nights of a tour through the Piedmonte region. The hotel itself was great..it was in a fantastic location, the rooms were spacious and clean, and the breakfast was delicious. There was also a gorgeous interior courtyard with tables and a nice lounge area after drinks.
However, as a warning to fellow travellers: my very expensive camera was stolen from our rental car not 10 feet outside the hotel door. We had thought that the car was locked and were only intending to be inside for a couple of minutes, but when we returned to collect our luggage the camera was gone. Of course we accept responsibility for our mistake in not locking the car and/or leaving the camera there. But we were expecting the hotel to at least offer an apology that this had happened on their property, an offer to assist with the filing of a police report, directions to the police station, etc. Instead, the reaction we received upon informing the hotel of the theft was a blank stare. After pressing one staff member at the front desk, we were also told that items had been stolen out of rental cars before in the same spot, but the hotel had done nothing to increase security. They did have security cameras, but none facing the area that the car was parked, despite past thefts in that same location.
I am not saying the you shouldn't stay at Hotel Victoria, but the staff there should be aware that a kind word or apology about our bad luck would have gone a long way towards making us feel better about an unfortunate situation and perhaps would make me more inclined to recommend the hotel to friends. It's a shame that we were treated like this, because it is otherwise a lovely property.
- Also Known As:
- Victoria Hotel Turin
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