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“Fine for a short break” 3 of 5 stars
Review of Hotel Diplomatic

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Hotel Diplomatic
4.0 of 5 Hotel   |   Via Cernaia 42, 10122 Turin, Italy   |  
Hotel amenities
Ranked #35 of 127 Hotels in Turin
UK
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Fine for a short break”
3 of 5 stars Reviewed September 22, 2013

The hotel was well situated for transport and sightseeing. The reception staff were very obliging. Our twin room was a little on the small side, with only room for one upright chair at the desk (no place to sit except the bed). However the bathroom did have separate bath and shower. Efficient aircon. The hotel appeared to cater for the business client although there were obviously other tourists staying. The breakfast was standard fare, drinks from a machine, which is fine when you have discovered which drink suits your taste. The hotel did not have any leaflets on 'Turin Attractions' which would have been useful. Having said that we found the Turin tourist office did not have any English leaflets on the various palaces (used the German one, which we found easier to translate). We usually research a city before visiting but on this occasion we booked last minute and only had basic info with us. We did feel that the tourist office could have had more information to promote some of the fabulous palaces there are in the city and surrounding area. Particularly how to get to some of the palaces on the outskirts of the city by public transport. Enjoyed our trip Hotel Diplomatic is fine for a short break.

Room Tip: Our room at the back of the hotel was quiet
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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774 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Portuguese first
  • Russian first
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English first
1 review
5 of 5 stars Reviewed September 14, 2013

Everything here was excellent, from the moment of checkin to our departure. The room was comfortable and quiet, the air conditioning effective, and the bathroom very good. The breakfast each morning was great, with good variety. The front desk staff were friendly, helpful, and spoke good English. We would recommend this hotel to those looking for value, convenience and friendly service

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tours
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 13, 2013

I chose this hotel because of it's location in regard to Porta Susa. What I found was that it was conveniently located and took less than 5 minutes walk from the train station.

The hotel staff were friendly and checked me in very quickly. I had also written them an email asking when I could check-in and they responded in good time, which was appreciated.

The buffet breakfast was very well laid out with lots of choice available. I'm sure most tastes would be catered for. However, it was a shame that real fruit juice wasn't readily available (or perhaps was and wasn't marked).

The room was spacious enough and I had been given a single room. Satelite TV was available and many channels were free. However, I would say two things about the room itself. The carpet was a little worn and the power of the water coming out of the shower wasn't great. When you're in a hurry and you need a quick shower then don't count too much on this one!

I paid around £55 per night during my stay and for what I got I would say it was good value for money. Considering a buffet breakfast was in the price then I would go back again if needed.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Gallarate, Italy
1 review
5 of 5 stars Reviewed September 13, 2013

We choose this hotel for the position and for the excellent price offer. We stayed just one night and we really liked the hotel and above all the kindness of the receptionist: we booked an economy room without the car park, but they offered us the car park for free anyway, and they let us leave the car in the car park even after our checkout time for all the afternoon! This was very important for us cause the parking zones along the streets are very expensive! In that way they allowed us to visit the city for the day. Room was really clean and the bed was comfortable. The breakfast was really good, with a lot of different things

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ankara, Turkey
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 13, 2013

I stayed there for five nights in August 2013 with my wife. The room was small and ragged, with lots of old and ruined furniture. The water from the watertap was thin. The water tap had stains. The bed had small wheels, always moved and never stayed in its place. Moreover, the bed made disturbing noises in every movement. The breakfast was poor and was served in a restaurant in the basement; and the restaurant was not clean. I even saw a dead insect on the floor. I stayed in many hotels but I cannot even say "fair" to this hotel.

  • Stayed August 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Belgrade
1 review
4 of 5 stars Reviewed September 13, 2013

Very good location, good breakfast, fast wireless internet, clean room. Bad experience: we did not know that city tax is not included in price on Galahotels invoice and had to pay 25 EUR for 2 persons/4 days.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Galahotels.com

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Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 12, 2013 via mobile

Good location for train station, good restaurants a couple of streets away. Breakfast had plenty of choice, only small gripe was returning to hotel at 11.15pm for a night cap to be told the bar was closed!!! Not by reception staff who were all great.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Diplomatic

Address: Via Cernaia 42, 10122 Turin, Italy
Location: Italy > Piedmont > Province of Turin > Turin
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#16 Luxury Hotel in Turin
#19 Romantic Hotel in Turin
#24 Family Hotel in Turin
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Diplomatic 4*
Number of rooms: 126
Official Description (provided by the hotel):
The Diplomatic hotel is one of the most prestigious hotels in Turin, located in the historic centre of the city, a few metres from the Porta Susa railway station, the main hub of high-speed rail transit between France and Italy.However you choose to get to the Diplomatic, the hotel is convenient due to its proximity to the Torino Caselle "Sandro Pertini" airport terminal, to the new underground line which takes you to the "Lingotto Fiere" Congress Centre in a few minutes, to the Polytechnic University of Turin, the Olympic Stadium and the new Juventus stadium.Strolling under the beautiful and historic arcades in Turin you reach the city’s most beautiful squares (Piazza Castello, Piazza Vittorio Veneto, Piazza San Carlo, Piazza Carlo Felice), the main places of “Turin nightlife” (the Roman Quarter (Quadrilatero Romano), the Murazzi, the Banks of the River Po, the Dora Docks, the Valentino Park), the most important museums and cathedrals (the Egyptian Museum, The Museum of Cinema, the OGR Officine Grandi Riparazioni, the Mole Antonelliana, the Chapel of the Shroud, the churches of Gran Madre and Maria Ausiliatrice). ... more   less 
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Also Known As:
Diplomatic Hotel Turin

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