Our three-night stay here started out badly. We booked a room with a group through a travel agent. When we arrived at the hotel, it was very hot and we discovered that the air conditioning was not available. Our room faced a very busy street, and with the window open, it was quite noisy. So, I requested a room facing the garden. We were then given a much smaller room with a very small bed. When we first settled in this room, I used the free Wi-Fi (that barely worked) to check the hotel prices. At that time they were offering the room at about 82 euro for the first two nights, then 60 some euro for the last night. We had paid 95 euro through the travel agency and had ended up with a very substandard room.
I went to the reception desk and explained my dissatisfaction, especially given the price that we had paid. The young woman at the desk was somewhat rude and said that she had already explained why the air-conditioning wasn't on (either the heat or air-conditioning could be switched on, depending on the season, but they weren't yet sure if the weather was going to stay hot). After some discussion, she suggested that I speak to her supervisor in the morning. Then, I asked her if there was a room with two single beds facing away from the street. Finally, she realized that there was and we were moved to a very nice, large room.
So, in the end we had a decent room, although we were stuck paying too much. The initial exchange with the reception clerk left me feeling that this was not a very friendly place. Other front desk staff were equally unfriendly.
Although part of the building is beautiful and old, most of the rooms are with characterless.
I will choose another hotel next time I go to Turin.
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