Our experience of this hotel was generally good, but for every aspect there was a 'but'. The room was very spacious and clean, and it was nice to have two TVs (one by the bed), but the bathroom was very small. The decor and furniture was modern and trendy, but we would have preferred it to be more traditional and comfortable, though we slept well enough. The small kitchen would be very useful to self-caterers, but we weren't.
Other reviews praised the staff and service highly, and at best - when the endlessly helpful lady with the brilliant English who gave us lots of good advice was on reception - they were excellent; but there were other times when reception staff, though willing, had difficulty either understanding or answering our questions. The Star cafe a few doors down the street which was recommended to us for breakfast was fine when open, but 2 mornings out of our 4 it was shut (on the Sunday because it always shuts on Sunday, on the Saturday with no reason given). And the price of the breakfast was more than the hotel's card said it would be, though still very reasonable.
The location was our biggest disappointment. We had thought, from reading other reviews and looking at the map, that this hotel was very near the historic centre of Turin which we intended to spend most of our time exploring. But because of the need to go a long way round Porta Susa station, it was at least a 30 minute walk, reducing the amount of walking one has the energy to do when one gets there. We tried taking the bus, which was OK when it came quickly, but once we had to wait 20 minutes for it. The best and fastest option was to take the metro to Porta Nuova, but even that took 25 minutes because of the walk the other end. We will stay somewhere nearer the Centro next time.
- Official Description (provided by the hotel):
- Your home, your hotel, in Torino. To feel yourself at home, in a quiet corner of an elegant and lively district; in the heart of Torino, few steps from Torino Porta Susa railway station, the tube station and the Court Palace; our Star Residence, with Hotel services and facilities. You are offered different stays: for one day, one week, one month, or more. ... more less
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