We stayed in the loft apartment, the new air conditioning didn't work for the first week of our stay which was unfortunate. The room was always cleaned and stocked well.
The staff was very helpful somehow managing to work with the bus company to locate and retrieve one of our lost bags, having it at reception for us by the next morning.
The location is a block from the metro line and a reasonable walk into the city center.
The neighborhood feels very safe and is near to smaller markets. It's not very touristy, but quiet.