The hotel was absolutely faultless. Very clean, modern and the rooms were fantastic! Very spacious and well equipped. The only slight downside about our room was that there was a white plastic sheet over the window because the hotel was having some building work on it, so this meant we had no view, but we were willing to accept that as we paid such a bargain price for the room. We weren't affected by the building work at all, I'm not sure that there was anyone even working there over the weekend. It's probably worth mentioning that the traffic traveling past the hotel caused no problems either as the windows were very sound proof. The swimming pool and spa facilities were great! Very contemporary and had a relaxing atmosphere. We did find the staff at the hotel very rude and unhelpful at times. Not sure if that's because we were guests staying via Late Rooms and therefore part of a deal, but I would have been really angry if we had been treated so poorly if we were fully paying guests. One example of this is when one of the receptionists at night simply refused to help us book a taxi back from the stadium, saying it wasn't his job. Something positive to point out is most of the staff we encountered did speak very good english, which always helps. Also I'm sure it's the same with most hotels in Milan, but watch out for the city tax which they add on to your bill each time you eat there or order room service. It was €8 each time, which may not seem like much but it soon adds up. Also, when you check in at reception, they ask for €100 either in cash or on your credit card even if you've prepaid for the room, in case you cause any damages during your stay etc. Location of the hotel was not ideal but it was easy enough to catch the tram into Milan city centre. This took about 25 minutes. A taxi was about 15 minutes and cost approx €30. So all in all, the Radisson Blu was a wonderful place to stay, but the staff could have helped make the experience even more memorable by simply being a bit more friendly!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your review. I am happy to read you enjoyed the stay and cleaniness of the hotel and as you said a wonderful place to stay.
Let me just mention the fact that our hospitality does not reflect the rates, it is just our objiective to give the maximum confort to our guests. I also would like to point out the city tax issue; the city tax are not added to bill when you order a meal, city tax is an amount of money that Guest does not pay to the hotel, but to the Milan municipality and it appplies to all the hotel in the city.
Regarding the credit card, this is requested not for damages, but just to cover any extras that may occour during your stay.
We all looking forward to welcome you back.
With Kind Regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.