My husband and I visited the Radisson Blu on a short city break to Milan in October 2012. Our first impressions of the hotel was that it was incredibly modern and not really inkeeping with the local surroundings. Inside, the reception staff were incredibly slow at checking us in. We waited for about 10-15 minutes and there was only one member of staff on duty. Found this quite surprising for both customer service and security issues.
Our room was lovely and clean, a large flat screen tv was on the wall, very comfortable arm chair and bed, and the shower was wonderfully powerful (just what was needed after a lot of sightseeing!).
Our second impression of the reception staff did not improve. I asked for details of whether we could use the tram outside the hotel to take us to the Duamo. The receptionist advised we could but failed to speak in English. We stood at the tram stop for 20 minutes before having what I can only describe as a sherade game with a local which established the public transport workers were on strike. Would have been incredibly helpful for the receptionist to tell us this. She must have known.
We used the bar in the hotel as we found the nightlife in Milan really boring and most places closed pretty early. The bar was lovely, cocktails were great but really expensive. They include a "city tax" on top which we were not aware of. Breakfasts were really nice, although choice did not vary much and would have been perfect to have pork sausages instead of the horrendous (i think beef and chicken) ones which were on every single day we stayed.
Also used the swimming pool and sauna. The changing rooms and pool were incredibly clean and having these facilities were definitely a huge plus for the hotel.
All in all, a lovely stay but front of house could do better.