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“Worst hotel we've stayed in.” 1 of 5 stars
Review of Hotel Valley

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Hotel Valley
1.0 of 5 Hotel   |   Via Soperga 19, 20100 Milan, Italy   |  
Hotel amenities
Ranked #405 of 427 Hotels in Milan
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Worst hotel we've stayed in.”
1 of 5 stars Reviewed June 14, 2013 via mobile

We booked this hotel as it was close to the station so we didn't have to walk very far with our bags. When we arrived we were told we had to wait 40 minutes for the room to be sorted. The staff were not friendly or helpful in any way. Our room was small and very dirty. There was dust everywhere and stains on the toilet seat. But the worst thing was the noise, the walls are very thin and we could even hear the drains above us which was not very nice when you're trying to sleep. We were also charged 2 euros at the end of our stay for towels and sheets however we didn't use the sheets as it was too hot and we had our own towels with us so it would've been nice to have known before wed been given them and charged, as we didn't want to pay anymore for such a horrible stay. So glad we only booked one night.

  • Stayed June 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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103 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Needham, Massachusetts
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 14, 2013

My friends and I had to stay one night in Milan before catching a plane the next morning, so we figured that staying in a hotel would be a fine way to spend a night. Unfortunately we were wrong. The four of us stayed in one room - the room had a long list of problems. The hallway was littered with extra mattress and drawers, and the loud environment gave the hotel a college dorm-like feel. The window blinds in the room were some sort of metal, and once opened, would not close again. There was an electrical socket that had wires sticking out of it, right near the head of one of the beds. The picture in the room appeared to be a puzzle that had been stuck in a picture frame. The bathroom was small and uncomfortable - it also smelled horrible. And to top it all off, one of my friends was bit by something (we think it was a bug) while lying in bed. We ended up staying up half the night worried something else was going to happen. It was an uncomfortable, horrible night.

  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofia, Bulgaria
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 10, 2013

This hotel has a very good location, just outside the train station and even nearer to the bus stop where the buses for Bergamo stop. It is not great, the furniture and the tiles in the bathroom are worn out, but everything was very clean and the beds were comfortable. Our room was also very quiet. Our friends from the next room complained that their sheets smelled of bleach but to me this means that they were clean enough! :)

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lublin, Poland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed December 29, 2012

we stayed in this hotel for one night.We reserved triple private room but they gave us dorm bedroom for 4 person.Their reason was the room is mess and stuff was really unpolite.i dont recommend this hotel.only location is good but i think if u find somewhere else just go and stay there.

  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Milan
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 2, 2012

Quite good service, and perfect location. 5 minutes to Milano Centrale Metro station, in front of the hotel great restaurant with cheap pizza and funny staff. 10 minutes to big well equipped Simply Market. Small rooms but comfortable beds. Price a little to big.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 1, 2012

Located close to the train station, but that's about the only positive thing I can say.

The "hotel" appears to be a few rooms within an apartment block, which was a bit odd. On arrival there was a man smoking in reception, next to where breakfast had been laid out ready for the morning. Given our room, which had a shower in the ensuite. We had booked a room "with bath" according to the website, so queried this and were told that "with bath" actually meant "with bathroom" and that no-one had ever told them that "with bath" didn't mean the same thing before in the last 15 years. Not a problem, but felt a bit mislead.

No air conditioning, but there was at least a fan.

Went to go out for dinner and discovered our room didn't lock. Were told at this point that we could go and stay at another hotel, and they wouldn't charge us, but of course it was quite late by this point and we had nowhere else to go. We were then offered a discount, but when we came to check out there was someone different on reception who hadn't been told about the discount, so we didn't get it after all.

Was looking forward to this hotel after spending the 4 previous nights in a tent, and was overall very disappointed, firstly by the stress caused by the room not locking and being told to go elsewhere, and then frustrated at them not honouring the discount that they had promised us.

  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiroshima, Japan
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed January 21, 2012

I just created a tripadvisor account, but I thought I'd review my past experience at the hotel. We travelled to scotland in april of 2010. The day we were supposed to fly back was the first day of Ash Cloud incident. We made it to milan, unexpectedly, and had to book the hotel on the train. We found the hotel and it was really late. The man working at the front desk was very rude and unwelcoming. We gave him our passports and he started to fill out paperwork. Then he insisted that we go to our rooms and they would keep the passports overnight. We obviously weren't comfortable with that, so we waited for a really long time. Finally, he showed us to our two separate rooms (we weren't informed that they would be separate). To make it worse, the rooms were in two different buildings and the man told us that one room had to be my husband and I and the children (our oldest was 17) had to stay in the other. I'm not sure why this was a rule, but we obviously fought it. I stayed in the bigger room with 3 of my children and my husband and one of my sons stayed in the other room. Our room was awful- dead bugs on the wall, broken furniture, etc., but my husband said there room was even worse- cracked tiles, etc. We all felt very unsafe, despite the proximity to the train station. In the morning, the desk worker tried to charge us more than the guaranteed price, and we ended up just paying it, as we had to make a train. Overall, the hotel was awful and I didn't feel safe staying there with my family. The only good thing was that we'd only booked for a night.

Room Tip: Don't stay here- really, honestly, the train station would be better- and I have slept in train...
See more room tips
  • Stayed April 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Valley

Address: Via Soperga 19, 20100 Milan, Italy
Location: Italy > Lombardy > Milan
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
Ranked #405 of 427 Hotels in Milan
Price Range (Based on Average Rates): $
Hotel Class:1 star — Hotel Valley 1*
Number of rooms: 12
Reservation Options:
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Also Known As:
Valley Hotel Milan

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