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“Fabulous hotel!” 5 of 5 stars
Review of Town House 12

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Town House 12
4.0 of 5 Hotel   |   Piazza Gerusalemme, 12, 20154 Milan, Italy   |  
Hotel amenities
Ranked #63 of 427 Hotels in Milan
Sacramento, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Fabulous hotel!”
5 of 5 stars Reviewed May 14, 2013

We loved our stay at Town House 12! We were in Milan for just two days in between tours and needed a convenient location to stay at. The hotel was very clean and modern. Loved the free wi-fi! Breakfast in the mornings were great.

Best of all was the outstanding service we received from Jessna, Romina, and Alvin. They patiently and thoughtfully answered our many questions and provided us great directions for where we needed to go. They made us feel like we were at home, even though we were what felt like a world away.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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177 reviews from our community

Traveler rating
    77
    63
    19
    11
    7
See reviews for
14
81
7
37
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
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  • Spanish first
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English first
Buenos aires
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 11, 2013

Only Tram 1 is available in order to reach most turistic areas, and for many of them you will need to travel longer distance because of luck of transportation. This is my main complaint. Check this carefully with a map if, like us, you only have 1 or 2 days to spend.
Staff was really VERY NICE, room, although I had specially asked for a nice room, offered a non view very old balcony. Cheer up those grey balconies please!!!
Bath tub with no shower...
Nice design but CONFORT IS FIRST!!!!!
Pros: a nice only 1 big high solid woden table to share for buffete breakfast with a nice variety.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownHouse_Italy, Responsabile relazioni pubbliche at Town House 12, responded to this review, May 14, 2013
Dear guest, Thank you for your comments, that are much appreciated and always helpful. Guest feedback such as yours help us to continuously review our policies and training procedures. All guest reviews are shared with and communicated to our staff in order to ensure our property standards. We hope to see you again in the near future in this Unique Home in the centre of Milan. Head of PR TownHouse Collection
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Top Contributor
91 reviews 91 reviews
25 hotel reviews
Reviews in 33 cities Reviews in 33 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed May 11, 2013

This is not the first time we are staying in this hotel and it is only getting better. Located in the quiet neighborhood near the Park Sempione it feels more like home than hotel. A nice walk through the park brings you to downtown. The rooms are small but cozy and very homy, very comfortable beds with crisp linen, immaculate bathrooms. Fantastic hospitality and care from the staff, spacious common areas and the common breakfast table makes a stay at this boutique hotel a very comfortable and relaxed experience.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownHouse_Italy, Responsabile relazioni pubbliche at Town House 12, responded to this review, May 14, 2013
Dear guest, Thank you for your comments, that are much appreciated and always helpful. We hope to see you again in the near future in this Unique Home in Milan. Head of PR TownHouse Collection
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston, United Kingdom
2 reviews
5 of 5 stars Reviewed May 11, 2013

Fab! This is a great little hotel with exceptional staff who couldn't have been more helpful from start to finish. Great modern room with an extra large terrace(room 205) .
Only a 10 min tram ride to the heart of Milan. A perfect hotel for a city break that doesn't cost the earth and is well worth the money.
The staff at the hotel really did go the extra mile with us and we would definitely recommend this for your trip to Milan.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownHouse_Italy, Responsabile relazioni pubbliche at Town House 12, responded to this review, May 14, 2013
Dear Madame/Sir,
we would like to thank you very much for the great review that you have left. We are pleased to read any suggestion and to learn how to satisfy our Guests. We hope to see you again in the future and to welcome you in our Unique Home in Milan.
Head of PR TownHouse Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
49 reviews 49 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed April 25, 2013

Town House 12 is not right in the action of Milan, but a nearby Metro station (and tram apparently) take you in quite quickly.

The hotel itself looks fantastic. Very cool. The staff are lovely and very helpful. The room was a good size, as was the bathroom. It all feels quite luxurious.

Breakfast is at a large communal table at the front of the hotel and there is a great selection to choose from. There is also a bar which operates every night. We had a few drinks there on our last night and it was a nice place to relax.

I'd definitely recommend staying here. It was really enjoyable.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownHouse_Italy, Responsabile relazioni pubbliche at Town House 12, responded to this review, May 14, 2013
Dear Madame/Sir,
we would like to thank you very much for the great review that you have left. We hope to see you again in the future and to welcome you in our Unique Home in Milan.
Head of PR TownHouse Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrington, Cheshire
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 18, 2013 via mobile

Wow! A fantastic find with exceptional staff! We arrived 22hrs late to a pre booked taxi from the hotel, this was our first wedding anniversary and my birthday celebrations, we were exhausted after spending the night at Heathrow and was pleasantly surprised by what we found.

We were shown to our room with our luggage where we were greeted with a bottle of wine and card for our anniversary.

Room was spacious with good storage space, large bed, sky tv, shared balcony and gorgeous bathroom only downside was it was just an over bath shower and no curtain so showering was interesting.

Hotel is 50 metre walk from the tram line and number 14 takes you straight into the city in 10 minutes perfect! It's €4.50 for a day pass.

I was concerned that we would have to travel back into the city in the evening for dinner, not at all we ate at 3 gorgeous restaurants,
Arrows fish restaurant next to the hotel
Monopoli pizzeria and pasta WOW!! A 5-10 min walk from the hotel.
La Rosa Dei Venti just acoss the road from the hotel.

On my birthday we got a phone call to pop down to reception to be greeted with a bottle of fizz and a plate of nibbles what a lovely touch.

Breakfast was simple but did the job for the day of exploring.

All in all would we return to Milan, probably not (except to see the last supper we didn't book in advance), would we go back to this hotel? In a heartbeat!

Exceptional service from incredible staff

Once again thank you xx

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownHouse_Italy, Responsabile relazioni pubbliche at Town House 12, responded to this review, May 10, 2013
Dear Madame/Sir, we would really like to thank you very much for the review that you have left. We are very happy about the quality that we were able to offer you. We hope to see you again in the near future in this Unique Home in Milan. Head of PR TownHouse Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
5 of 5 stars Reviewed April 13, 2013

We stayed in Town House 12 to attend a conference and on the day before our departure, we found that we had lost our passports in a taxi. Ms Daniela Silvestre was a Godsend as she gave us what little comfort you might get in that situation. She calmly assured us that she would try her best to contact all the taxi companies even if the chance of recovery was small and also offered to extend our stay while charging us a discounted rate in view of the situation. She also helped us find out information about the embassies and also train tickets to travel to Rome for a replacement passport. In the end she delightedly called us to say that a taxi driver came back with our passports! We were elated and relieved and she opened a bottle of prosecco to celebrate without charge. We insisted on giving her some gifts we had bought for her excellent service to show our gratitude. We are very impressed with such personalized service, warmth and care Daniela showed. The rooms are tastefully done, the ambience modern, the breakfast nice. However, the thing that made us feel cared for was the service!

Don and TK from Singapore

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownHouse_Italy, Responsabile relazioni pubbliche at Town House 12, responded to this review, May 14, 2013
Dear Madame/Sir,
we would like to thank you very much for the great review that you have left. We are pleased to read any suggestion and to learn how to satisfy our Guests. We hope to see you again in the future and to welcome you in our Unique Home in Milan.
Head of PR TownHouse Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Town House 12

Address: Piazza Gerusalemme, 12, 20154 Milan, Italy
Location: Italy > Lombardy > Milan
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
#44 Luxury Hotel in Milan
#69 Romantic Hotel in Milan
#80 Business Hotel in Milan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Town House 12 4*
Number of rooms: 17
Official Description (provided by the hotel):
Surrounded by celebrated restaurants and bars, TownHouse 12 is a 4-star boutique hotel close to the trendy and pulsating district of Corso Sempione. Inspired by its spacious and dazzling design lounge, the Hotel offers contemporarily designed Classic rooms and a little enchanting palm patio. Located within walking distance from fieramilano City exposition center, Mico Milan Congress Center and Arco della Pace, TownHouse 12 is offering the ideal location for both business and leisure travellers. The Domodossola train Station, close to the Hotel, enables guests to easily reach Cadorna Station with direct connections to Malpensa airport, fieramilano Rho exhibition center, and the San Siro Stadium. TownHouse 12 is not inside Milan’s "Area C" (limited traffic zone with entrance fee), and offers chargeable self-parking facilities nearby. ... more   less 
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Also Known As:
Town House 12 Hotel Milan
Town Hotel Milan
Town Hotel 12

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