This hotel listed itself as a three-star, air conditioned hotel, yet in August (during 90+ degree heat), it shut off the air conditioning between 2 a.m. and 6 a.m. in the morning and then again at 10 a.m. despite advertising the rooms as having "individual thermostat control." This forced us to open street-side windows and swelter while listening to sirens and drunks and traffic horns. The hotel front desk clerk (he did speak English well enough to know how frustrated we were) claimed the air was on a timer, and if we wanted air 24 hours we would have to pay three times the price quoted and booked through Venere. It made no sense -- we didn't need the air while we're gone all day sightseeing; just to beat the heat and humidity at night. We agreed to the extortion rate, but the management didn't impose it the second night after our ensuing and miserable parking experience. The front desk staff had recommended upon our check-in, when we found streetside parking, that we move the car in the morning (for 13 euro per night - about $20). He advised using the parking garage next door called the Dore Park (same as hotel), but he failed to mention that if guests move their cars there at night or in the early morning, they won't be able to get them out until 7:30 that night After moving the car there at 8 a.m. and taking the nearby Metro to shop, we returned to find it locked up tight at noon. There were no signs, in English or Italian, advising of this "little inconvenience." The hotel front desk said "not our car park, not our problem" (even though they directed us to it). We lost the use of our vehicle for an entire day and had to pay nearly $90 extra dollars to take the family via train to Lake Como for a planned visit. We also failed to get to Switzerland because of this.
The room was extraordinarily clean, however, and the subway stop was close by, but that didn't compensate for the other flaws. The breakfast was also an afterthought. Lots of dry carbs, no protein. Lake Como is goregous compared to the industrial city of Milan, so we recommend hitting the Armani outlet store en route to Como and stay on the lake instead. If you really want to see Milan, it's only a 30 minute drive from Como (if you can get to your car!).
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- Also Known As:
- Dore Hotel Milan