Even though Grecco is a 2-star hotel, its service can be rated as even less than two stars. If stars could go into negative, Grecco would probably be awarded with two negative stars rather than anything else!
Firstly, it was quite a challenge to find it, as it is located in a well hidden alley in a rather unsafe (so we've heard) part of the city. Instead of a reserved parking place, we were told to simply park in the mentioned alley - for a parking place which we payed 10 Euros for, this was rather disappointing..
Hotel's appearance was yet another shock. We happened to arrive at a time when the owners decided to do some construction work on the hotel, so most of the rooms were nonfunctional. Instead of being given a normal room, we were pointed into the direction of a room which was literally 1 meter apart from the reception desk! This was a huge shock which in addition to thin walls enabled us to hear every single thing that happened in the rest of the hotel.
Since I mentioned the reception desk.. well, here's a story about that! The reception, the entrance, hotel staff's office and the buffet where the guests should have breakfast , lunch or dinner is actually one 20-square-meter room! This is a multi-functional room which can be only described as - outrageous! Two stars, three stars, one star, whichever it is, this is no way for a hotel to function! Additionally, our paid breakfast were: empty croissants wrapped in plastic which can be bought for 0.50 Euros per piece, some butter, some jam, toasted bread, tea and coffee - considering the entire breakfast, that empty croissant was a miracle!
Now, the 'best' part - the room! When you pay for a family room, you have certain assumptions - it is certain that there will be a certain shortage of space.. that is a logical assumption since there are four people in one average hotel room.. but what we have experienced in that hotel is beyond shocking! The entire room was total of 20 square meters - 20 square meters for FOUR people! Everything in the room including the room itself was in bad shape! Walls were wet and moldy due to humidity; beds were old and rusty and unbelievably uncomfortable; there was a table and a night commode and these two counted for the rest of the furniture, besides the beds; blankets and pillow cases were dirty.. The bathroom is another story! All of the appliances were broken and half of the time we weren't able to use them properly. The shower was especially bad since every shower we took meant that there will be a total flood, not only in the bathroom but also in the bedroom as well. Tiles were dirty and walls were black because of excess humidity and mold.
The only good thing about the hotel is the fact that it took us approximately 15 minutes to reach Piazza Duomo by train/metro.
When it comes to payment - their credit card machines happened to be out of order so we had to pay with cash.. this was again - shocking - as we avoid carrying big amounts of cash with us while on a trip, so we had to look for a bank/machine to get some cash.
All in all, if you want an adventure with friends where you absolutely don't care about your accommodation, this hotel is okay - but if you're travelling with family, looking for a cultural experience of the city along with proper and normal accommodation (as written on their web page!) than this hotel isn't for you and you should definitely avoid it! True, it was cheap, but all the unpleasant experiences we went through aren't worth the cheapness. We most certainly don't recommend this hotel because there are loads of others with better service scattered all around Milan - they might cost more, but trust me, a little extra money is worth it!
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- Also Known As:
- Greco Hotel Milan