This place has the worst customer service. We pre-paid everything when we did the booking. We arrived an hour later after the check-in that was supposed to close at 21.00 as our flight got delayed. There was no one there, everything was closed and locked. We called a number that was supposed to be an emergency number many times but no one answered. So I guess that if you have an emergency no one can help you.
We were forced then to search for a new hotel room in Milan in the middle of the night and ended up paying one more room when we had already paid this one. When we contacted them afterwards and explained the situation they refused to refund us because they said it is non refundable! I am never booking at this place again and I would definitely not recommend it to anyone.
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