We travel a lot so we booked this hotel via BA. It was down as a 4*. Not sure how they get this rating before they have been open for at least 1 year!!!! Not a 4* but could be in a few years. It had lots to offer but did not deliver. On arrival our room had been given to someone else as they had lost our booking we arrived after 7pm and it was may-hem. Not very good at reception as it is to small for the size of the hotel.
Even thought the day before they had book a taxi for me from Linate to the hotel?
They put us on the 2nd floor in a 3 bed room. Big but the traffic was loud, no phone, no TV control, no Tea or coffee making and no free water. It boast 4 layers of glassed windows. Umm!!! not to sure where that came from. However they did give us, dinner and wine free of charge for the mix up and tea & coffee and TV control. Very apologetic.
No pool, gym or spa available this is why we booked via BA so we could get what we needed for the 4 days at the trade fair. They will be there may be by the end of May 2013?
Location was next to the HUB and B4 Hotels very industrial as Milan is. Normally 10-15mins to the Fare, but, lots or construction till 2015. expect long delays and loads of traffic. You could use the 1 bus at 08.30am to go and 06.30pm return per day to get to the Fare or, go by train . They offered a free service there and back just call and they collect you up to 11pm at night. Station is 3-4 mins from hotel by car and 35mim walk. The same station will get you into central Milan also. Taxis are goo and very efficient. They are much better than they use to be so helpful and 90% speak or understand English. Trip from Airport to Hotel €50.00 there and €60.00 back. Trip in to Milan via taxi on a very good day €20-30 one way. Trip from one end of the city on a bad day or evening 1 hr and €20-30 one way. So the train is a better option. There are many trams also in the city . You now pay a Tourist tax of €4.00 per DAY per PERSON so keep this in mind when you book your hotel and the price of it. This hotel was not very good on the restaurant front. I am a foodie and this was lacking good food and at times good service. A couple of waiters were excellent one was very hopeless. We asked for fries we got roast potatoes, we asked for a shared salad we got a giant bowl each. No imagination has gone into the foods presentation or how to cook it. They are not big on veg in Italy at the best of times and this place is no exception. It was a boring restaurant with no style or elegance as you would expect in a hotel boating 4*. Its not yet worthy of this grade. In fact the whole experience at this hotel was disappointing and very boring. Staff were lovely and deserved more guidance from someone with experience in the industry especially what tourist want, expect and require and not just Italians. Would I go again ? Yes may be next year if it improves (pool, gym & spa). By the end of our 4 nights we had a lot to talk about regarding the hotel and what should have been a lovely experience.
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