Park Hyatt Milan was the most memorable hotel stay out of the three different Italian cities. Ended the wedding anniversary & babymoon trip on the best note possible.
Enjoyed the wonderful hospitality where guests are treated as VIPs, in a very central location (within 2-3 minutes by walking) to the largest shopping mall & key attractions like the Duomo.
Service: Stellar and consistent service from all staff from check-in to check out, concierge, bell men, door men and restaurant staff. We arrived from Florence almost 2 hours before the usual check-in time, and were pleasantly surprised to by the warm greeting by the assistant manager, Piero Pippli. Piero had even emailed me a couple of days prior to my visit to check if I might require anything else for the special occasion.
Not only were the staff gracious in upgrading us to the largest and most modern hotel room that I've stayed amongst the European hotels so far, they were quick to usher us to the lounge area and offer refreshments while they followed up with updates on the room availability during a very short waiting interval. A short tour of the hotel facilities and the room were promptly offered in less than 15 minutes upon arrival by another staff from check-in (Fabrico?).
The head concierge (Mario whom I had emailed earlier on some restaurant reservations during our trip) had also managed to secure a table on the spot at one of the popular dining eateries that we wanted to try for lunch on the same day and he had been patiently efficient with my email queries even prior go the trip.
During our stay, we were always warmly greeted by name and each time we entered or exited the hotel, the doorman was always smiling and I noticed that the check-in/concierge desks were always fully manned. This was something that I had taken for granted at times at leading hotels, but I appreciated it a lot more this time.
Room: Large and most spacious room on 5th floor. Very modern decor and well-appointed room with good quality amenities. Loved the huge bathroom with large bath-tub, his/her sinks, separate shower store and spacious walk-in his/her wardrobe area.
Little details that made a difference: Once we stepped into the room, we also saw the congratulatory welcome note addressed to both of us, assortment of sweet cakes, box of chocolates and bottle of prosecco.
Though i can't drink now, it's the thought that counts and since I have a sweet tooth, always appreciate the nightly sweets for the daily turn-down.
Location: Best location to explore all the key attractions and shop to one's heart content within 5 mins.
Concierge: Mario's recommebdations were spot on and he was always very helpful.
Finally, kudos to all the staff for the warm hospitality on this special occasion.
- Also Known As:
- Park Hyatt Milan Hotel Milan
- Park Hyatt Milan Hotel
- Hyatt Milan
- Milan Hyatt
- Official Description (provided by the hotel):
- Boutique hotel in a palatial, classical building - Heart of Milan, steps from Piazza del Duomo and Teatro all Scala opera house. ... more less
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