As a frequent hotel stayer, I have somewhat elevated expectations of high-end hotels. I had read a lot of very good reviews of the property, so was somewhat excited for our stay but also had realistic expectations. As we were celebrating my parents birthday, I had emailed the hotel in advance and from that moment on, the staff were simply outstanding. From the super friendly front-desk, the helpful head concierge and the doorman that came with us to La Scala to help find a tour group that was already in progress - it always felt that the staff were always there, happy to help in anyway they could. Admittedly, a lot of the things that make the property special would seem normal at other high-end hotels but somehow the Park Hyatt puts in the extra 1 or 2% to elevate it to another level. As a Hyatt diamond, breakfast was free but I would struggle to justify the cost if I were paying out of pocket, except to say that the cost is on par with other hotels of this calibre. A thoroughly recommended hotel.