When we booked this hotel (using Gold Passport points) it was #1 on TA, and deservedly so. The location could not be better and the room was stunning - impressive, sleek, modern design. Service was superb - I emailed a few days ahead requesting 11:00 a.m.early check-in and immediately received a response from Sara at the front desk she would do her best although the hotel was sold out the night prior. She mentioned she would be working at our arrival time, and yes she was - ready with keys, stating she had saved the room for us. A true 5-star experience.