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“Average €600 stay” 3 of 5 stars
Review of Park Hyatt Milan

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Park Hyatt Milan
5.0 of 5 Hotel   |   Via Tommaso Grossi 1, 20121 Milan, Italy   |  
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Ranked #2 of 432 hotels in Milan
Hong Kong
Senior Contributor
37 reviews 37 reviews
35 hotel reviews
Reviews in 24 cities Reviews in 24 cities
130 helpful votes 130 helpful votes
“Average €600 stay”
3 of 5 stars Reviewed September 16, 2013

Yes, it was lovely, but was I blown away at a price tag of €600? The answer is: not really.

Agreed the location is superb. As stated, right next to the Galleria and then the Duomo; walking distance to Montenapoleone. Staff were, as also reviewed by others, great. We had a little situation that needed special care and they handled it pretty much flawlessly. The wifi is great - no password palavers, no [--]. All spot on.

Couple of flat comments...the room wasn't particularly large or luxurious. No Milano-style chic or flash. Just your basic beige nice hotel room, in your basic beige nice hotel. Could have been anywhere on earth. The bathroom isn't so much big as the room itself is rather small (given the rate). One sink basin on the vanity, so you have to share, as an example. No closet in the room or bathroom, strangely, just an open clothes hanging pole - which I have never seen before in any 5* hotel. Curious.

Also oddly, no coffee service in the room. I called to ask about this, but I was told that our "room type" doesn't include a coffee service and that they could set one up in the room for a charge. >_<. OK, I mean, jeez, for €600? No coffee? What sort of "room type" does include coffee for €600 then? I thought perhaps at this price we would have butler service or whatever and he just brought it when you rang. Nope. And of course this whole conversation was taking place at 6:45 in the morning. Eventually they brought some up, but still. Why such a palaver over something that costs them fifty cents? The PH Sydney has Nespresso machines. That would have done it.

I have stayed in a few other PH hotels, and in a number of other chains at this price tag. For this kind of money, I think guests have the right to expect something unusual or outstanding. No real complaints per se, but this didn't really provide the wow factor.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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712 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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Massachusetts
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 10, 2013

We loved everything about this hotel, with the exception that the Michelin star restaurant is closed in August and didn't reopen until the night we had to leave.
The location is terrific (adjacent to the Duomo and shopping arcade, 5 minute walk to the castle), the rooms are modern and clean. The cocktails at the inside/outside bar are expensive (18 Euros) but they come with a 'free' three course tasting menu of appetizers in addition to the olives and nuts that are ubiquitous. At first we thought we had ordered dinner by accident but after figuring this out, we went back every night. Sitting outside, having cocktails and great apps is a great way to spend an hour (or two) in Milan.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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GorkaB127, Direttore generale at Park Hyatt Milan, responded to this review, September 17, 2013
Dear Guest,

Thank you very much for taking the time to write this beautiful review!
We really hope to have the pleasure of welcoming you back soon so that you will have the chance also to taste our VUN restaurant!

My warmest regards
Gorka Bergareche
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 6, 2013

This hotel is just fantastic! The location at the Galleria and Duomo make it the perfect location for any visitor to Milano. The staff is just so helpful and friendly. Mario the Concierge and his assistant I think her name was Staggiona (sorry if that is spelled wrong) were so knowledgable and had great suggestions. I think Mario works 24/7 because he was always on duty and is extremely professional and made great recommendations for our meals. Paula at the front desk was a delight. She noted we were celebrating our anniversary and sent champagne and chocolates to the room. All the staff is top notch. The actual hotel itself is just beautiful. The rooms are so quiet it is incredible. I was shocked when I opened the windows in the morning to hear all the nose outside from the street below because it was silent in our room. I don't know what those windows and blinds are made of but it is incredible. We didn't hear a thing! The bathrooms are enormous! After all the walking and climbing the steps to the top of the Duomo it was wonderful to soak in the huge tub. I just can't say enough about this hotel. It was very expensive but it was worth the splurge.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GorkaB127, Direttore generale at Park Hyatt Milan, responded to this review, September 17, 2013
Dear Guest,

Thank you very much for your kind words!!
We are all very happy that you enoyed your stay with us and find our hotel Fantastico!
Your beautiful comment regarding our staff is the best compliment that a General Manager can receive and I will be pleased to relay it to the entire team.

We are already looking forward to welcoming you back soon!

Sincerely yours
Gorka Bergareche
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Riyadh, Saudi Arabia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 5, 2013

This luxury hotel is one of the best hotels which it locate near from Duomo , and just few walking to Emanuel Vittorio Galleria . The furniture is style and the staff were very help specially the concierge . I really recommend this hotel for who looking for 5 star luxury hotel with great location .

Room Tip: Deluxe room
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 4, 2013 via mobile

Would highly recommend this hotel if looking to stay in a top class hotel in Milan.
It's location is unbeatable right in the centre of things so you can easily walk to most places .the hotel itself is very comfortable with excellent service.
I was upgraded to a deluxe room which was very comfortable with a fantastic bathroom .

I would definitely stay here again next time I am in Milan

Stayed September 2013, traveled solo
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GorkaB127, Direttore generale at Park Hyatt Milan, responded to this review, September 17, 2013
Dear Guest,

Thank you for your kind and positive feedback.
We are very happy that you enjoyed your stay with us and we look forward to welcoming you back soon!

Warmest regards
Gorka Bergareche
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montville, New Jersey
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 3, 2013

What a beautiful modern hotel in a great location. We were upgraded to a jr suite in which there was nothing jr about it. It was huge. It also connected to our kid's room. The bathrooms were tremendous. Everything about the accommodations was comfortable and luxurious. This was refreshing compared to the " five star" hotels we just stayed at while traveling throughout Italy.
The kicker was that after we checked out early and was on our way to the airport, we found out that our flight was delayed five hours. We headed back to the hotel, explained our situation and they let us back into our rooms even though they were partially cleaned. We were able to sleep some more and they enjoy another few hours in Milan while we still had a room to go back to before heading back to the airport. This is an example of service It's best.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ski, Norway
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 3, 2013

From the moment we arrived - on points - and several hours before check in - the staff seemed to anticipate our needs - whether for advice, food or privacy.The room was perfect. The restaurant had a Michellin star - we tried the gourmet taster with wine package and it was perfect - 7 courses - 5 outstanding wines - yet no too filling. Location - right in the middle of Milan cold not have been better- Only regret was that we did not move in a couple of days earlier.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Park Hyatt Milan

Address: Via Tommaso Grossi 1, 20121 Milan, Italy
Phone Number:
Location: Italy > Lombardy > Milan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Spa Hotel in Milan
#2 Business Hotel in Milan
#2 Luxury Hotel in Milan
#2 Romantic Hotel in Milan
#3 Family Hotel in Milan
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Park Hyatt Milan 5*
Official Description (provided by the hotel):
Boutique hotel in a palatial, classical building - Heart of Milan, steps from Piazza del Duomo and Teatro all Scala opera house. ... more   less 
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Also Known As:
Park Hyatt Milan Hotel Milan
Hyatt Milan
Milan Hyatt

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