Yes, it was lovely, but was I blown away at a price tag of €600? The answer is: not really.
Agreed the location is superb. As stated, right next to the Galleria and then the Duomo; walking distance to Montenapoleone. Staff were, as also reviewed by others, great. We had a little situation that needed special care and they handled it pretty much flawlessly. The wifi is great - no password palavers, no [--]. All spot on.
Couple of flat comments...the room wasn't particularly large or luxurious. No Milano-style chic or flash. Just your basic beige nice hotel room, in your basic beige nice hotel. Could have been anywhere on earth. The bathroom isn't so much big as the room itself is rather small (given the rate). One sink basin on the vanity, so you have to share, as an example. No closet in the room or bathroom, strangely, just an open clothes hanging pole - which I have never seen before in any 5* hotel. Curious.
Also oddly, no coffee service in the room. I called to ask about this, but I was told that our "room type" doesn't include a coffee service and that they could set one up in the room for a charge. >_<. OK, I mean, jeez, for €600? No coffee? What sort of "room type" does include coffee for €600 then? I thought perhaps at this price we would have butler service or whatever and he just brought it when you rang. Nope. And of course this whole conversation was taking place at 6:45 in the morning. Eventually they brought some up, but still. Why such a palaver over something that costs them fifty cents? The PH Sydney has Nespresso machines. That would have done it.
I have stayed in a few other PH hotels, and in a number of other chains at this price tag. For this kind of money, I think guests have the right to expect something unusual or outstanding. No real complaints per se, but this didn't really provide the wow factor.
- Official Description (provided by the hotel):
- Boutique hotel in a palatial, classical building - Heart of Milan, steps from Piazza del Duomo and Teatro all Scala opera house. ... more less
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- Also Known As:
- Park Hyatt Milan Hotel Milan
- Hyatt Milan
- Milan Hyatt