This hotel is just fantastic! The location at the Galleria and Duomo make it the perfect location for any visitor to Milano. The staff is just so helpful and friendly. Mario the Concierge and his assistant I think her name was Staggiona (sorry if that is spelled wrong) were so knowledgable and had great suggestions. I think Mario works 24/7 because he was always on duty and is extremely professional and made great recommendations for our meals. Paula at the front desk was a delight. She noted we were celebrating our anniversary and sent champagne and chocolates to the room. All the staff is top notch. The actual hotel itself is just beautiful. The rooms are so quiet it is incredible. I was shocked when I opened the windows in the morning to hear all the nose outside from the street below because it was silent in our room. I don't know what those windows and blinds are made of but it is incredible. We didn't hear a thing! The bathrooms are enormous! After all the walking and climbing the steps to the top of the Duomo it was wonderful to soak in the huge tub. I just can't say enough about this hotel. It was very expensive but it was worth the splurge.