The location is great for city centre shopping and sight seeing. I was upgraded to a suite at check in which was nice as I am a Hyatt platinum member. The room was first class and had every thing you need. The room had free wifi and it was very fast and easy to use.
The hotel offers a good valet parking service and the staff are helpful. I wanted to see the "Last Supper" but did not know you had to book tickets weeks in advance, however the hotel managed to find me tickets and a guide. The customer service was first class.
I used their spa which was nice and enjoyed a number of treatments. They also have a Michelin stared restaurant, I tried it and was very impressed.